David Brown
Las Vegas,NV
Summary
Highly skilled Guest Service Officer with proven experience in ensuring superior guest satisfaction. Strengthened by key skills such as effective communication, problem-solving, and top-notch customer service. Previous roles have involved managing reception areas, addressing guest concerns promptly, and maintaining high standards of cleanliness and presentation in all guest-facing areas. Consistently recognized for contributing to positive guest experiences. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
10
10
years of professional experience
Work History
Guest Service Officer
Safe
Las Vegas, NV
08.2023 - Current
- Organized group bookings including assigning rooms, taking deposits, managing guest lists, and coordinating billing instructions.
- Prepared daily activity report for management review at the end of each shift.
- Provided information about local attractions and points of interest upon request from guests.
Security Officer
Best Crowd Management
Las Vegas, NV
06.2016 - Current
- Performed light maintenance tasks such as sweeping floors and emptying trash cans.
- Assisted with crowd control during busy periods at venues.
- Directed guests to restrooms, concession stands, and other amenities.
Security Officer
Admiral Security
Fresno , CA
05.2015 - 04.2020
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Identified potential security risks and recommended corrective actions.
- Conducted daily security patrols of assigned areas.
Education
Correctional Officer Certified - Corrections
West Hills Community College
300 W. Cherry LN02-2008
High School Diploma -
East Chicago Central High
1100 W Columbus Dr.06-1989
Skills
Daily report, crowd management, public safety, perimeter inspections, guest relations, local knowledge, conflict resolution, Mediate disputes, Problem Solving, Attention to Detail, Effective Communication
Affiliations
Deriving satisfaction from empowering individuals and contributing to their well-being
and happiness to those around.
Timeline
Guest Service Officer
Safe
08.2023 - Current
Security Officer
Best Crowd Management
06.2016 - Current
Security Officer
Admiral Security
05.2015 - 04.2020
Correctional Officer Certified - Corrections
West Hills Community College
High School Diploma -
East Chicago Central High
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