DAVID DUNSON
Columbus
Summary
Ambitious leader known for developing engaging and dynamic activities programs, utilizing articulate communication skills to inspire and motivate teams. Optimistic and social approach ensures creation of memorable experiences that stand out, fostering vibrant and welcoming environment. Highly organized and results-driven, bringing extensive experience in planning, coordinating, and leading various activities and programs. Skilled at designing engaging events, managing budgets, and ensuring smooth operations while fostering positive environment. Conscientious about delivering high-quality work with minimal errors, demonstrating strong work ethic and commitment to excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Receptionist
Laurals of Gahanna
08.2024 - Current
- Greeted visitors warmly and ensured they had a positive experience.
- Answered phones professionally in accordance with organizational protocols.
- Handled cash and credit card payments with accuracy.
- Scheduled appointments and maintained and updated appointment calendars.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Assisted with administrative tasks such as filing documents, copying materials.
- Received payments and recorded receipts for services.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
- Displayed pleasant and professional voice and demeanor, positively representing organization.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Activities Aide
Laurals of Gahanna
08.2024 - Current
- Established relationships with families of clients through regular communication regarding their loved ones’ progress.
- Created a positive atmosphere by encouraging participation in group activities.
- Assisted with decorating and preparing facility for special events and seasonal parties.
- Provided support to individuals with physical and cognitive disabilities, ensuring their safety during activities.
- Organized and implemented recreational activities to engage seniors in socialization and physical exercise.
- Maintained accurate records of participants’ attendance and progress reports.
- Adapted quickly to changing circumstances while managing multiple tasks simultaneously.
- Engaged clients in meaningful conversations to encourage personal growth.
- Supervised and coordinated work activities of personnel, such as training staff members and assigning work duties.
- Developed treatment goals for individuals based on assessments.
- Oversaw purchase, planning, design, construction, and upkeep of recreation facilities and areas.
Shipping Supervisor
Eddie Bauer
04.2017 - 01.2021
- Defined strategic plans and kept business on track to meet objectives.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Prepared staff work schedules and assigned specific duties.
- Maintained a high standard of customer service through quality assurance checks.
- Created innovative marketing plans to drive business growth.
Owner
Supreme Apparel
09.2013 - 09.2020
- Defined strategic plans and kept business on track to meet objectives.
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Utilized effective problem-solving techniques to resolve conflicts quickly and efficiently.
- Prepared staff work schedules and assigned specific duties.
- Maintained a high standard of customer service through quality assurance checks.
- Created innovative marketing plans to drive business growth.
Education
Master of Arts (M.A.) - legal studies
American Public
04.2022
Bachelor of Science (B.S.) - Computer Science
Cleveland State University
06.2012
Certification - Activity Director
Nccap
Jacksonville, NC07-2025
Skills
- Vendor Coordination
- Document Coordination
- Project Oversight
- Agent Coordination
- Workflow Coordination
- Team Communication
- Workflow Schedules
- Employee Performance Evaluations
- Telephone skills
- Organization skills
- Customer/Client relations
- Data entry
- Verbal and written communication
- Time management
- Customer and client relations
- Administrative support
- Scheduling appointments
- Greeting and seating clients
- File management
- Office management
- Typing speed
- Documentation and reporting
Certification
- A+
- Java Script
- Phr
- ADC
Timeline
Receptionist
Laurals of Gahanna
08.2024 - Current
Activities Aide
Laurals of Gahanna
08.2024 - Current
Shipping Supervisor
Eddie Bauer
04.2017 - 01.2021
Owner
Supreme Apparel
09.2013 - 09.2020
Bachelor of Science (B.S.) - Computer Science
Cleveland State University
Master of Arts (M.A.) - legal studies
American Public
Certification - Activity Director
Nccap
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