David Brush
Bixby,OK
Summary
Accomplished professional with a proven track record in high-pressure environments, including a notable tenure at the Bureau Of Prisons. Expert in schedule management and customer service, achieving top customer ratings and significantly reducing inmate altercations. Demonstrates exceptional navigation skills and patience, ensuring safety and efficiency in all operations.
Overview
14
14
years of professional experience
Work History
Uber Driver
Uber
07.2020 - Current
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
Correctional Officer Lieutenant
Bureau Of Prisons
09.2010 - 08.2021
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Oversaw the timely completion of administrative tasks such as report writing, incident documentation, and record-keeping processes.
- Worked closely with mental health professionals to address the needs of inmates experiencing psychological distress, promoting a safe and supportive environment for recovery.
- Collaborated with other law enforcement agencies for successful coordination of inter-agency efforts to maintain public safety.
- Assisted in the development of policies and procedures to ensure consistency in facility operations and compliance with state regulations.
- Improved facility safety by conducting regular security checks and addressing potential risks promptly.
- Conducted thorough investigations into allegations of misconduct or policy violations within the facility, ensuring accountability at all levels.
- Coordinated activities related to inmate intake/release processes, ensuring proper classification based on risk assessment factors determined by state guidelines.
- Consistently met or exceeded operational performance goals set forth by senior leadership, contributing to overall departmental success.
- Contributed to overall facility success, serving as a key decision-maker on disciplinary actions involving inmates and staff members.
- Served as an effective liaison between correctional facility staff, outside agencies, and the general public, maintaining positive relationships that facilitated information sharing and collaborative problem-solving efforts.
- Maintained a secure environment by supervising the implementation of strict security protocols during inmate transportation and visitation sessions.
- Demonstrated strong leadership skills while supervising officer teams responsible for maintaining order within assigned housing units or program areas.
- Managed emergency situations effectively, implementing appropriate response measures to minimize risk and ensure the safety of all individuals involved.
- Enhanced staff performance by providing ongoing training and professional development opportunities for correctional officers.
- Provided support for rehabilitation initiatives aimed at reducing recidivism rates among incarcerated individuals under my supervision.
- Streamlined daily operations, managing staff schedules and ensuring adequate coverage at all times.
- Mentored new correctional officers, providing guidance on best practices for maintaining safety and order within a challenging work environment.
- Increased efficiency within the department by implementing evidence-based best practices for offender management and rehabilitation programs.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Coordinated responses to emergency situations arising in different prison locations.
- Supervised 30-75 employees and performance of tasks and managed up to 900 offenders.
- Participated in development of correctional policies and procedures.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Education
Associate of Applied Science - Police Science
Oklahoma State University - Oklahoma City
Oklahoma City, OK07.2009
Skills
- Schedule Management
- Excellent navigation
- Patience and understanding
- Customer Service
- Punctuality
- Vehicle Maintenance
- Cleanliness
- Defensive Driving
- Dependable and reliable
- Oklahoma Driver's License
Accomplishments
Hostage Negotiator- Bureau of Prisons
Timeline
Uber Driver
Uber
07.2020 - Current
Correctional Officer Lieutenant
Bureau Of Prisons
09.2010 - 08.2021
Associate of Applied Science - Police Science
Oklahoma State University - Oklahoma City