Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

David Buchanan

MORGANTON,North Carolina

Summary

Dynamic leader with proven success at Lowes Home Improvement and Home Depot Home Improvement, adept in workplace safety and team building. Elevated customer satisfaction and sales through strategic task delegation and staff training. Excelled in fostering a cohesive team environment, driving efficiency, and implementing innovative inventory monitoring techniques. Achieved significant improvements in productivity and profitability by leveraging both hard and soft skills.

Overview

25
25
years of professional experience

Work History

Department Supervisor With Keys

Lowes Home Improvment
04.2018 - Current
  • Supervising a team of 6 sales associates and specialists in daily tasks and customer service
  • Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Managed vendor relationships to ensure timely delivery of products at competitive prices without compromising quality standards.
  • Streamlined inventory management for improved stock availability and reduced waste.
  • Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
  • Implemented visual merchandising strategies, resulting in an attractive store presentation that enticed customers to make purchases.
  • Boosted sales performance with targeted promotional campaigns and staff training initiatives.
  • Developed a cohesive team environment through effective communication and conflict resolution techniques.
  • Coordinated special events within the department to engage customers and drive sales revenue higher than expected levels.
  • Regularly analyzed sales data to identify trends or gaps in product offerings, tailoring inventory decisions accordingly for maximum profit potential.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Demonstrated strong leadership qualities by stepping up during supervisor absences to oversee day-to-day operations seamlessly.
  • Championed continuous improvement efforts within the department by encouraging innovation from all staff members and implementing best practices.
  • Served as the primary point of contact for escalated customer issues, effectively resolving conflicts while promoting brand loyalty.
  • Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.

Department Manager With Keys

Chaddock Furniture
10.2017 - 04.2018
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
  • Developed a cohesive team environment through effective communication and conflict resolution techniques.
  • Managed a team of 15 workers in Rough Mill Department
  • Worked to meet daily quote goals for projects by assigning priority to various customer projects and completing cut assignments to send product to next stage of manufacturing process

Key Carrier Department Supervisor

Home Depot
02.2001 - 10.2017
  • Supervised entire store location with up to 40 store associates in absence of salaried managers during assigned shifts
  • Boosted sales performance with consistent promotion of products and services to customers during transactions.
  • Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
  • Assisted in training new hires, fostering an environment of continuous learning and professional growth among team members.
  • Contributed to a culture of safety by adhering to all established guidelines and procedures, minimizing the occurrence of workplace accidents.
  • Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
  • Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
  • Improved team productivity through effective delegation of tasks to staff members based on their skills and strengths.
  • Demonstrated exceptional leadership qualities by motivating team members towards shared objectives while maintaining high morale levels among staff.
  • Contributed to increased revenue by consistently achieving or surpassing sales targets through upselling techniques and excellent customer service.
  • Streamlined operations by effectively managing opening and closing store procedures, ensuring timely readiness for business.
  • Maintained a clean and organized store environment, contributing to a positive atmosphere for both employees and customers.
  • Actively participated in loss prevention efforts, identifying potential risks and implementing countermeasures to minimize shrinkage.
  • Safeguarded company assets by ensuring proper maintenance and handling of store equipment, reducing repair costs and downtime.
  • Fostered strong relationships with vendors, negotiating favorable terms that positively impacted the bottom line.
  • Reduced losses by vigilantly monitoring inventory levels, identifying discrepancies, and taking corrective actions as needed.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

Assistant Sales Manager

Rack Room Shoes Inc.
11.1999 - 02.2002
  • Managed and led store in conjunction with Store Manager with a team of 25 Managers and Sales Associates
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Ensured compliance with sales policies and regulations, maintaining company reputation.
  • Managed inventory levels to meet sales demands without overstocking.

Education

Bachelor of Science - Coomunications With Concentration in Advertising

Appalachian State University
Boone, NC
05-2012

Skills

  • Workplace safety

  • Training and mentoring

  • Staff training and development

  • Team building

  • Task delegation

  • Inventory monitoring

  • Daily reporting

  • Staff oversight

  • Safety enforcement

Languages

English
Full Professional

Timeline

Department Supervisor With Keys

Lowes Home Improvment
04.2018 - Current

Department Manager With Keys

Chaddock Furniture
10.2017 - 04.2018

Key Carrier Department Supervisor

Home Depot
02.2001 - 10.2017

Assistant Sales Manager

Rack Room Shoes Inc.
11.1999 - 02.2002

Bachelor of Science - Coomunications With Concentration in Advertising

Appalachian State University

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David Buchanan