Summary
Overview
Work History
Education
References
Timeline
Generic

David Buchanan

Chicago,Illinois

Summary

SKILLS & STRENGTHS:
Team player who is able to communicate and work well with customers, supervisors, and co-workers alike.
Experience with high-volume, multi-line telephone systems.
Experience with Microsoft software i.e Word, Office, Excel, Powerpoint, Exchange, AD, etc.
Experience in installing and supporting printers, uninterruptible power supplies for server rooms, and desktop setups.
Exceptional leadership and interpersonal skills.
Excellent in diagnostic and problem-solving methods.
Demonstrated and proven leadership skills in performance management and contracted work management.
Outstanding organizational and time management skills.
Ability to multitask in a fast-paced environment and manage stress in a high-pressured situation.
A very quick learner.
Can type 55 words per minute.
Has a mild knowledge of internet security and data privacy principles with interest in a cyber security career path.
Advanced skills also include experience with software such as Oracle, Dell, HP, ServiceNow, Workday Management, Apple, & Cisco

Overview

7
7
years of professional experience

Work History

Field Technician

Agilant Solutions
Chicago, Illinois
03.2025 - Current
  • Provided desktop support for M365 environments.
  • Daily tasks include deployments of reimaged HP desktops in a medical environment.
  • Assisted with Outlook user issues, proprietary application issues, and configuring medical applications in a medical environment.
  • Set IP addressing in DHCP environments, and ran command prompt protocols on every new desktop setup.
  • Added new users to groups in Active Directory when applicable.
  • Daily use of MS Office, such as Excel, Outlook, and Word.
  • Responsible for maintaining a professional relationship with clients.
  • Proprietary troubleshooting techniques to resolve a customer’s technical issues.
  • Have a working knowledge of client processes.

Desktop Support Specialist

CSS Tech | Medcom Services
Jacksonville, Fl
10.2023 - 01.2025
  • Respond to user inquiries regarding computer software or hardware operation to resolve problems.
  • Experience with DITA, Oxygen XML, Excel, and Word for technical write ups.
  • Proficient in the use of cloud based systems ie One drive and Azure
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Experience with Monday Work Management ticketing system.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Provide training and support to users to help them become more proficient and self-sufficient with their computer equipment and software.

Field Technician

SA IT Services | Bank Of America
Jacksonville, Fl
09.2020 - 06.2023
  • Conducted pre-kick-off and kick-off meetings to establish project goals/objectives, project plans, project organization, milestones, deliverables, communication plan, risk management, and associated processes.
  • Frequently traveled as required as a part of the project implementations.
  • Coordinated and managed site visits. Travel at a pace of 2-3 weeks at a time.
  • Delivery of rollout (communications, training) and created handoff activities (to maintain new normal).
  • Operated hand tools and small power tools for effective implementation of technical equipment/systems.
  • Participated in establishing and improving best practices, templates, policies, tools and partnerships to expand and mature the capabilities of the organization.
  • Lead, developed, engaged, motivated, mentored, and coached team members with respect to domain knowledge, performance, and career progression.
  • Anticipated field communication needs and developed scopes of work consistent with operation needs and budget allowances (i.e. open store remodels, expansions, and setup new sites).
  • Manually installed the following technical equipment: APC UPS, Genix Data Servers, Magtek MICR Check Readers, Verifone QSTs, HP MFP Printers, HP Laserjet Printers, HP Troy Printers, HP Monitors, and HP Desktops.
  • Worked closely with inventory/ground coordinators to acquire shipment of technical equipment.
  • Participated in standard internal reporting forums, escalating project issues, project updates, accomplishments, risks, and future actions.

Lead Refresh Technician

SA IT Services | Bank Of America
Jacksonville, Fl
09.2020 - 06.2023
  • Prepared and submitted internal paperwork for shipping laptops, monitors, and technical equipment as required by clients.
  • Managed packaging of technical equipment based on order size and shipping deadlines.
  • Executed migration of updated Windows 10 versions, configuring settings for each workstation.
  • Loaded approved software outside of Windows, ensuring functionality of installed applications.
  • Conducted quality control processes to verify system software configurations.
  • Created 'drop sheets' with instructional information for end-users on workstation and software usage.

IT Support Technician

Brook Source | Florida Blue
Jacksonville, FL
02.2019 - 02.2020
  • Executed migration of updated Windows 10 version and configured settings on workstations.
  • Provided desk-side and virtual support for Windows 10 devices, troubleshooting issues and developing documentation.
  • Logged complex, non-routine tickets and escalated systems administration issues to appropriate departments.
  • Communicated with end users to enhance understanding of migration process.
  • Trained in technical software including SCCM, OSD, PowerShell, SQL Developer, and Shop-My-It.
  • Generated reports for supervisors detailing project statuses and asset locations.

Education

H.S. Diploma - General Studies

Academy of Art University
06-2030

References

  • Yonas Haile, Lead Support Specialist, Medcom Services, 1061 Riverside Ave, Jacksonville, FL, 32204, (904) 651-7550
  • Art Agushi, Cybersecurity Manager, Bank of America, 9000 Southside Blvd, Jacksonville, FL, 32256, (917) 445-7730
  • Bobby Randolph, IT Manager, Medcom Services, 1061 Riverside Ave, Jacksonville, FL, 32204, (904) 207-2822

Timeline

Field Technician

Agilant Solutions
03.2025 - Current

Desktop Support Specialist

CSS Tech | Medcom Services
10.2023 - 01.2025

Field Technician

SA IT Services | Bank Of America
09.2020 - 06.2023

Lead Refresh Technician

SA IT Services | Bank Of America
09.2020 - 06.2023

IT Support Technician

Brook Source | Florida Blue
02.2019 - 02.2020

H.S. Diploma - General Studies

Academy of Art University

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David Buchanan