David Buckley
Lewiston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Software Support Specialist
Tyler Technologies
11.2022 - Current
- Improved customer satisfaction by promptly addressing software issues and providing effective resolutions.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
- Provided remote assistance to clients experiencing technical difficulties, reducing downtime and minimizing disruptions to their operations.
- Assisted in the creation of product documentation and user guides, enabling customers to better understand software functionality and features.
- Played an essential role in maintaining high levels of customer satisfaction during periods of high call volume or challenging situations.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Education
Bachelor of Applied Science - Self Designed Minor: Backend Development
University of Maine At Augusta
Augusta, ME08.2022
Skills
- Team Coordination/Communication
- Organizational Skills
- Tracking and Documentation
- Analytical and Methodical
- Microsoft Suite
- SQL Server
Timeline
Software Support Specialist
Tyler Technologies
11.2022 - Current
Bachelor of Applied Science - Self Designed Minor: Backend Development
University of Maine At Augusta