David Buell
Rossville,GA
Summary
Dedicated professional seeking a rewarding opportunity within a stable organization that values competitive benefits and employee growth. Proven expertise in assessing vehicle conditions and delivering informed recommendations for necessary repairs, utilizing technical knowledge to enhance service quality and efficiency. Strong communication skills ensure client needs are met while fostering lasting relationships, resulting in high levels of customer satisfaction and exceptional service delivery. A motivated individual enthusiastic about mastering new fields and contributing to team success, equipped with robust administrative, relationship-building, and problem-solving abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Advisor
Differential Plus
04.2025 - Current
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Foreman
Bailey Company
11.2023 - 04.2025
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Inspected completed work to verify quality standards and compliance with criteria.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Investigated and reported on accidents, injuries and near-miss incidents.
- Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
- Conducted performance evaluations for team members to identify areas for growth and development.
General Manager (GM)
Affordable Mechanics of America
11.2020 - 07.2023
- Experience in customer service
- Making and managing appointments
- Managing and delegating schedules, work loads, and required training
- Exceptional ability to resolve all problems in various situations
- Skilled to identify issues in automobiles
- Ability to write reports and business correspondence
- Proficient in managing profit and loss statements
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Service Technician (Service Tech)
Mh Equipment
06.2020 - 10.2020
- Customer service
- Perform any and all inspections required
- Order any and all required parts
- Diagnose equipment to determine any issues
- Make any adjustment necessary to insure safety and proper operation
- Make any repairs necessary, per customer request or issues found during inspection
- Perform all maintenance scheduled on equipment
Service Technician (Service Tech)
Wiese USA
10.2019 - 06.2020
- Customer service
- Perform any and all inspections required
- Diagnose equipment to determine any issues
- Follow procedure for ordering required parts
- Make any adjustment necessary to insure safety and proper operation
- Make any repairs necessary, per customer request or issues found during inspection
- Perform all maintenance scheduled on equipment
Service Technician (Service Tech)
Crown Equipment Corp
12.2017 - 09.2019
- Customer service
- Perform any and all inspections required
- Order any and all required parts
- Diagnose equipment to determine any issues
- Make any adjustment necessary to insure safety and proper operation
- Make any repairs necessary, per customer request or issues found during inspection
- Perform all maintenance scheduled on equipment
Mechanic
Dadsons Automotive
12.2009 - 05.2012
- Perform diagnosis, maintenance and repair on customer vehicles
- Use diagnostic tools and computers to identify vehicle systems failures
- Inspect, test and analyze customer vehicles for basic automotive functions
- Communicate estimates and repairs and demonstrate exceptional service to customers
- Comply with all safety standards
Service Technician
Rushville Chrysler Jeep Dodge
10.2006 - 08.2008
- Used diagnostic equipment to diagnose and repair vehicle electronics
- Comply with all safety standards
- Trained oil technician proper procedures in performing vehicle inspections
- Was certified through Chrysler in Diesels, Transmissions, Differentials, Suspensions, Brakes, and Electronics
- Created and maintained a database for specialized tools
Education
Associate's Degree - Computer Science
IVY Tech Community College
Muncie, IN05.2012
Vocational School Certificate or Other Post-Secondary Certificate - Visual Programming
Ivy Tech Community College
INVocational School Certificate or Other Post-Secondary Certificate - Automotive Technician
Dalton State College
Skills
- Handling customer complaints
- Team player mentality
- Strong work ethic
- Customer service
- Excellent communication
- Multitasking and organization
- Listening skills
- Service recommendations
- Customer retention
- Data processing
- Cost estimation
Certification
- 08/2012 AA/AS Degree
- Ivy Tech Community College
Timeline
Service Advisor
Differential Plus
04.2025 - Current
Foreman
Bailey Company
11.2023 - 04.2025
General Manager (GM)
Affordable Mechanics of America
11.2020 - 07.2023
Service Technician (Service Tech)
Mh Equipment
06.2020 - 10.2020
Service Technician (Service Tech)
Wiese USA
10.2019 - 06.2020
Service Technician (Service Tech)
Crown Equipment Corp
12.2017 - 09.2019
Mechanic
Dadsons Automotive
12.2009 - 05.2012
Service Technician
Rushville Chrysler Jeep Dodge
10.2006 - 08.2008
Vocational School Certificate or Other Post-Secondary Certificate - Automotive Technician
Dalton State College
Associate's Degree - Computer Science
IVY Tech Community College
Vocational School Certificate or Other Post-Secondary Certificate - Visual Programming
Ivy Tech Community College