David Bula Pulecio
HOUSTON,TX
Summary
Customer-oriented team leader with vast experience in the Service industry, offering expertise in customer service, barista operations, and cafe management. Track record of successfully leading teams and driving sales growth, resulting in increased profit margins. Demonstrated ability to train, motivate, and mentor baristas, providing professional development and job satisfaction.
Overview
7
7
years of professional experience
Work History
Barista Shift Lead
Fellini, Barista
11.2020 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Fellini
08.2016 - 12.2019
- Prepared coffee, tea and espresso-based drinks to order.
- Ensured compliance with food safety procedures and health code regulations
- Handled all cash transactions accurately and efficiently while following company policies
- Provided guidance to employees regarding job duties.
- Directed team members and prioritized tasks to meet guests' needs throughout the shift
- Provided training and mentorship to new baristas on product knowledge, cash handling, and customer service techniques
- Presented and explained drink menu, answering questions to educate customers
- Maintained clean and healthy environment by following proper safety and sanitation regulations
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Trained new baristas on proper coffee preparation techniques.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Memorized or referenced readily accessible information to relay to customers.
Education
Supply Chain - Technology
University of Houston - Downtown
Houston, TX05.2025
Skills
- Supplier Management
- Operational Procedures
- Operational Efficiency
- Compliance Requirements
- Customer Needs Assessments
- Efficient Service
- Optimal Inventory Levels
Accomplishments
- BARISTA
- Compliance Requirements
- Customer Needs Assessments
- Optimal Inventory Levels
- Credit Card Transaction Processing
- Efficient Service
- Store Opening and Closing
- Operational Efficiency
- Customer Service
- Guest Experiences
- Complaint Handling
- CERTIFICATIONS
- Food and handlers safety certificate
- LANGUAGES
- Spanish
- Proficient (C2)
Languages
Spanish
Native or Bilingual
Timeline
Barista Shift Lead
Fellini, Barista
11.2020 - Current
Fellini
08.2016 - 12.2019
Supply Chain - Technology
University of Houston - Downtown