Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
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David Bulkeley

Richardson,TX

Summary

Service Manager with 15 years of automotive industry experience. Proven track record in driving improvements in customer satisfaction and operational efficiency. Increased service department revenue and optimized warranty processes. Skilled in leading high-performance teams and leveraging data-driven strategies to enhance service delivery and profitability. Seeking a strategic role to apply expertise in management and operational excellence.

Overview

15
15
years of professional experience

Work History

Service Manager

Metro Nissan of Dallas
11.2022 - Current
  • Transformed dealership from last place in customer satisfaction index to #1 within 6 months of joining the team.
  • Demonstrated exceptional ability to drive an increase in service department revenue, surpassing the 30% mark within one year.
  • Led the dealership to achieve its first Car-Fax and Dealer Rater “Top Rated Dealer in Texas” awards, showcasing exceptional service and customer satisfaction.
  • Trained and enhanced skills of 5 service advisors by providing positive feedback, targeted sales/customer service training, and conducting performance reviews. Consequently, team productivity increased resulting in improved customer relations.
  • Managed and supervised a diverse team of 24 staff members, responsible for coordinating and optimizing workflow in various departments including porters, advisors, cashiers, receptionists, technicians, and parts department employees.
  • Led an initiative that increased monthly warranty revenue by 104% through developing and implementing a strategic process, collaborating with warranty companies/manufacturer to streamline claims processing, and optimizing revenue while maximizing gross profit.

Assistant Service Manger

Grubbs Volvo
08.2022 - 11.2022
  • Achieved highest customer service index (CSI) rating in department history
  • Consistently achieved #1 or #2 sales rank and maintained average monthly total sales of $140K by devising tailored client strategies and capitalizing on cross-selling prospects
  • Sustained consistently high labor rate, surpassing $160 per repair order
  • Contributed significantly to growth of dealership’s online reputation/presence, increasing dealerrater.com review count by 76%.
  • Utilized Xtime, CDK, Dealer Logics, and Trela 360 dealer software systems on daily basis.

Assistant Service Manager

Crest Volvo Cars (BHA)
06.2010 - 03.2022
  • Consistently achieved ZAK chemical penetration rate of 140% or higher, showcasing exceptional product knowledge and sales aptitude.
  • Maintained a steady average of $120k in monthly revenue sales.
  • Negotiated and secured partnerships with dealer sublet companies, optimizing contract terms to reduce costs and boost profit margins.
  • Implemented customer-centric service improvements to consistently exceed client expectations, achieving a top 25% national ranking for Customer Satisfaction Index (CSI) among all retail dealerships in the U.S.
  • Earned Master certification award from Volvo.
  • Ranked among top 40 out of over 700 ZAK Chemical sales advisors.
  • Demonstrated excellence in daily use of DMS software including Xtime, CDK, Dealer Logics, Dealer Socket, and Trela 360.
  • Secured multiple “Consumer Satisfaction Awards” recognized by dealerrater.com.
  • Collaborated with Xtime and DealerLogix representatives to create/update online menu for customer portal in accordance with manufacturer guidelines.

Assistant Service Manager

Texas Toyota Of Grapevine (BHA)
12.2019 - 01.2022
  • Trained, developed, and mentored service personnel advisors, technicians, and parts personnel.
  • #1 in CSI (customer satisfaction index).

Service Drive Manager

Freeman Honda
01.2015 - 01.2018
  • Achieved average monthly gross parts and labor sales of $120,000.
  • Contributed to the development and success of a team of 5 top-performing advisors, achieving monthly sales of over 100k+ each.
  • Contributed to dealership winning the Presidents Club award in 2016, a first-time achievement in its history.
  • Achieved highest gross sales records for the department.
  • #1 in total sales every year.
  • # 1 in CSI (customer satisfaction index) every year.

Education

High School Diploma -

Plano Sr High School
Plano, TX
05.2007

Skills

  • Team Leadership
  • Customer Service Management
  • Employee Training and Development
  • Workflow Management
  • Staff Management
  • Estimating and Quoting
  • Quality Control
  • Critical Thinking
  • Project Management
  • Coaching and Mentoring
  • Staff Supervision
  • Decision-Making Ability
  • Exceptional Organization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Mac

Microsoft Windows (XP, Vista)

Windows 7, 8,10, &11

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Google Teams

Google Sheets

XTime

CDK

Reynolds & Reynolds

Dealer Logix

Dealer Socket

Warrcloud

Chirp

Trela 360

TSD Rental

Car Fax

Edifice Automotive

Alldata

Dynatron

Midtronics

Auto Integrate

Timeline

Service Manager

Metro Nissan of Dallas
11.2022 - Current

Assistant Service Manger

Grubbs Volvo
08.2022 - 11.2022

Assistant Service Manager

Texas Toyota Of Grapevine (BHA)
12.2019 - 01.2022

Service Drive Manager

Freeman Honda
01.2015 - 01.2018

Assistant Service Manager

Crest Volvo Cars (BHA)
06.2010 - 03.2022

High School Diploma -

Plano Sr High School

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David Bulkeley