David Burke
Kingsport,TN
Summary
Accomplished Director of Operations at ACRT Inc., adept in strategic planning and execution, and leadership training. Demonstrated success in enhancing operational efficiency, fostering team collaboration, and driving revenue growth. Skilled in risk mitigation and financial oversight, with a proven track record of implementing cost-effective strategies and achieving significant improvements in customer satisfaction and employee loyalty.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Operations
ACRT Inc.
12.2019 - Current
- Oversees the entire 410+ person ACRT Inc. operations team across forty states and reports directly to the company President
- Directly oversees the Senior Operations Manager and the Operations Managers
- Mentors and coaches team members to foster a productive and engaging work environment.
- Collaborates with senior management to develop and execute long-term corporate goals and objectives.
- Analyzes customer feedback and identifies areas for improvement to drive business success.
- Administers effective business strategies, increasing revenue, and successfully targeting new markets.
- Negotiates contract pricing and services with customers and provides quality service at a reasonable cost.
- Oversees recruiting, hiring, and training of team members.
- Collaborates with human resources to implement innovative programs that increase employee loyalty and reduce turnover.
- Yearly develops and monitors a 44 million dollar budget. Reviews invoicing and income statements monthly with the accounting team.
- Conducts risk assessment of current and potential programs and projects.
- Interfaces with the fleet department to procure and oversee a fleet of over 400 vehicles.
- Collaborates with IT in the development and implementation of internal and customer-facing software.
- Coordinates with the safety manager to develop and monitor safety initiatives.
Operations Manager
ACRT Inc.
04.2012 - 12.2019
- Led hiring, onboarding and training of new hires.
- Successfully oversaw 30+ field employees.
- Directed initiatives which improved work environment, company culture, and overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled challenging customers and clients to maintain excellent customer service.
- Reported issues to higher management with planned resolution.
- Collaborated with HR on field-level employee recognition and issues.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored project-specific software development and implementation.
Contract Utility Forester
ACRT Inc.
02.2004 - 04.2012
- Worked with various utilities to assist in right-of-way programs.
- Oversaw and managed other right-of-way contractors to ensure productivity and quality assurance.
- Implemented safety protocols and audits.
- Monitored program budgets and adjusted staffing levels to meet work requirements.
- Reported to utility management on program progress and deliverables.
- Provide excellent customer service to property owners affected by right-of-way maintenance.
Education
Bachelor of Science - Natural Resources - Forestry
The Ohio State University
Columbus, OH03.1999
Skills
- Operations Oversight
- Risk Mitigation
- Strategic planning and execution
- Leadership training
- Quality Assurance
- Price Structuring
- Team Collaboration
- Cost Control
- Financial Oversight
- Organizational Structuring
Accomplishments
- Served as elected employee representative to ACRT Board of Directors for two-year term.
- Held the ACRT Safety Committee chair for three years.
- Featured as a Safety Speaker at the 2023 International Society of Arborists Trees & Utilities Conference.
- Organized the ACRT Manager Training Summits
- Actively Participated as a Member of the Utility Arborist Association event planning committee.
Certification
- ISA Certified Arborist
- Utility Specialist
Timeline
Director of Operations
ACRT Inc.
12.2019 - Current
Operations Manager
ACRT Inc.
04.2012 - 12.2019
Contract Utility Forester
ACRT Inc.
02.2004 - 04.2012
- ISA Certified Arborist
- Utility Specialist
Bachelor of Science - Natural Resources - Forestry
The Ohio State University
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