David Burns
Customer Care Supervisor
Olympia,WA
Summary
I have spent the last 3.5 years working in call center customer service and 3 years of that was as a supervisor. I really enjoyed working with my team and getting them on their own path for a great career. However now my time as come to move on to a new company where I can take the skills I have learned and apply them to the benefit of that new company. I am looking forward to where this journey will lead me too, as every day is a opportunity to learn and grow.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Customer Care Supervisor
Continuum
Lacey, WA
12.2020 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established performance and service goals and held associates accountable for individual performance.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
Customer Care Agent
Continuum Global Solutions
Lacey, WA
01.2020 - 12.2020
- Logged call information and solutions provided into internal database.
- Navigated multiple computer systems and applications to find information.
- Met customer call guidelines for service levels, handle time and productivity.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Receiving Clerk
UNFI
Centralia, WA
10.2019 - 12.2019
- Maximized workflow efficiency and developed processes for purchase order and archive document retention.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Support Manager
Walmart
Tumwater, WA
10.2018 - 09.2019
- Providing support and guidance to Customer Service Managers and Service Desk team members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Boarding Manager
City Bark
Littleton, CO
09.2016 - 10.2018
- Ensuring the animals are fed, exercised, and generally cared for.
- Monitoring the behavior of boarded animals and performing assessments to evaluate health issues or injuries.
- Maintained professional, organized, and safe environment for employees and animals.
- Onboarded new employees with training and new hire documentation.
Education
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA 09.1989 - 06.1993
Skills
Leadership and Coachingundefined
Timeline
Customer Care Supervisor
Continuum
12.2020 - Current
Customer Care Agent
Continuum Global Solutions
01.2020 - 12.2020
Receiving Clerk
UNFI
10.2019 - 12.2019
Support Manager
Walmart
10.2018 - 09.2019
Boarding Manager
City Bark
09.2016 - 10.2018
High School Diploma -
Long Beach Polytechnic High School
09.1989 - 06.1993
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