David Butler
Eagle Mountain,UT
Summary
Dynamic sales professional experienced in customer engagement and technical support. Adept at communicating effectively and collaborating with team members to improve customer satisfaction. Committed to leveraging industry knowledge to deliver exceptional service and achieve sales targets.
Overview
15
15
years of professional experience
Work History
Sales Associate
Visa/Authorize.net
Lehi, UT
09.2022 - 07.2026
- Engaged customers to understand their payment processing needs.
- Provided product information and assisted in selecting suitable services.
- Conducted demonstrations of payment solutions and features.
- Managed customer inquiries through various communication channels effectively.
- Collaborated with team members to enhance customer satisfaction strategies.
- Maintained up-to-date knowledge of industry trends and technology advancements.
- Supported sales team in achieving targets through active participation in meetings.
Merchant Services Representative
Visa/Authorize.net
Lehi, UT
06.2017 - 09.2022
- Assisted with the setup of merchant accounts and payment processing services.
- Managed customer inquiries regarding payment processing and account setup.
- Assisted merchants in troubleshooting technical issues with payment gateways.
- Resolved technical issues related to credit card terminals and online transactions.
- Educated clients on Visa/Authorize.net services and features to enhance usage.
- Trained new representatives on company systems and customer service protocols.
- Maintained documentation of client interactions and resolution steps effectively.
Customer Service Representative
Visa/Authorize.net
Lehi, UT
09.2011 - 06.2017
- Resolved issues related to transactions and account discrepancies promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with payment processing inquiries and account management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated clients on software features, enhancing user experience and satisfaction.
- Collaborated with team members to improve customer service workflows and efficiency.
- Trained new hires on company policies and customer service best practices.
- Utilized CRM software to track customer interactions and support requests effectively.
- Maintained knowledge of industry trends, providing up-to-date information to customers.
Education
High School Diploma -
Timpanogos High School
Orem, UT06-2006
Bachelor of Science - Aviation
Utah Valley University
Orem, UTSkills
- Payment solutions
- Sales strategy
- Service presentations
- Technical support
- Account configuration
- Client relationship management
- Client interaction
Timeline
Sales Associate
Visa/Authorize.net
09.2022 - 07.2026
Merchant Services Representative
Visa/Authorize.net
06.2017 - 09.2022
Customer Service Representative
Visa/Authorize.net
09.2011 - 06.2017
High School Diploma -
Timpanogos High School
Bachelor of Science - Aviation
Utah Valley University