David Byers
Fallon,NV
Summary
Hardworking and passionate person with strong organizational skills eager to secure any level of positions. Ready to help team achieve company goals. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Loves to be collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Digital Coach
Walmart
Fernley, NV
10.2017 - Current
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Leveraged social media and brand marketing to achieve company goals
- Protected store from loss or theft by setting and enforcing clear security policies.
- Rotated merchandise and displays to feature new products and promotions.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Investigated market to identify seasonal trends and forecast consumer needs.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted daily staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Orchestrated performance-oriented environment by closely supporting team members.
Assistant Manager
Walmart
Fallon, United States
01.2016 - 10.2017
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Reviewed sales and gross profit report to assess company efficiency.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Reduced financial discrepancies to minimize threats to health and productivity of business.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Support Manager
Walmart Supercenter
Fallon, NV
04.2015 - 01.2016
- Established and implemented effective training programs to maximize team performance.
- Assessed previous resolutions to uncover deficiencies in coverage and develop improvements.
- Monitored employee and customer interactions to assess quality of service.
- Supervised a team of about 28 Department Managers and 30+ associates at certain times of the week.
- Led corporate initiatives such as One Best Way and using the CAP process.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Help complete performance reviews each year, offering praise and recommendations for improvement.
- Applied security, safety and loss prevention strategies during shifts.
- Created, prepared and delivered reports to various departments.
Maintenance Supervisor
McDonald's
Fallon, NV
04.2013 - 07.2015
- Monitored priorities and liaised between maintenance team and management.
- Implemented improved training programs for maintenance employees.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
Shift Supervisor
Pizza Factory
Fallon, NV
10.2014 - 04.2015
- Completed store opening and closing procedures, including setting up registers and checking products.
- Helped store management meet standards of service and quality in daily operations.
- Worked with team members to improve performance and implement training updates.
- Responded to and resolved customer questions and concerns.
- Complied with standards for merchandising, stocking and storing product.
- Cleaned counters, machines, utensils and seating areas daily.
- Developed and demonstrated skillful and creative pizza art to engage customers.
- Conducted successful cash audits at the end of each shift.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Churchill County High School
Fallon, NV2011
Skills
- Training and development
- Customer service understanding
- Business Development
- Technical support expertise
- Project planning and development
- Customer and Employee relations
- Process improvement
- Dependable
- Results-oriented
- Sales background
- Unsurpassed work ethic
- Quality assurance and control
- Performance evaluations
- Strategic planning
- Staff Management
- Policies and procedures
- Creative merchandising
- Sales and marketing
- Key Performance Indicators
- Financial Management
Timeline
Digital Coach
Walmart
10.2017 - Current
Assistant Manager
Walmart
01.2016 - 10.2017
Support Manager
Walmart Supercenter
04.2015 - 01.2016
Shift Supervisor
Pizza Factory
10.2014 - 04.2015
Maintenance Supervisor
McDonald's
04.2013 - 07.2015
High School Diploma -
Churchill County High School
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