David Bynum

Janesville,WI

Summary

Dynamic professional with a proven track record at CDW-G, enhancing client satisfaction and retention through exceptional customer service and problem-solving skills. Spearheaded training programs at the Census Bureau, improving data accuracy and team collaboration. Skilled in electrical installations and maintenance, demonstrating a strong blend of technical expertise and teamwork.

Overview

years of professional experience

Work History

Census Field Supervisor

Census Bureau

03.2009 - 03.2016

Organized informative training sessions for enumerators focused on proper interviewing techniques, enhancing their ability to collect accurate information from respondents effectively.
Developed contingency plans to address unforeseen obstacles during field operations, ensuring minimal disruptions to the census-taking process.
Facilitated inter-departmental collaboration by maintaining open lines of communication with other supervisors and sharing best practices across teams.
Ensured accurate data collection by closely monitoring enumerator activities and reviewing submitted reports for correctness.

Account Manager

CDW-G

03.2006 - 10.2008

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Electrician

Air Force Air National Guard

05.1996 - 10.2004

Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
Installed and wired electrical transformers, service panels, and circuit breakers.
Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.

Education

MBA - Management

Webster University

St. Louis, MO

12-2006

Bachelor of Science - Workforce Education, Training & Development

Southern Illinois University, Carbondale

Carbondale, IL

12-2004

Skills

Positive attitude
Teamwork
Teamwork and collaboration

Customer service
Problem-solving

Timeline