Summary
Overview
Work History
Education
Skills
Timeline
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David Cain

David Cain

Edinburg,VA

Summary

Performance-oriented Sales Leader offering exceptional record of achievement over a 16-year career. Motivated Self Starter with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets through increased customer satisfaction and engagement.

Overview

16
16
years of professional experience

Work History

Sales Manager

Harrisonburg Ford
01.2020 - 11.2023
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events and conventions to explain sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings weekly with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Facilitated business by implementing practical networking techniques.
  • Organized promotional events and interacted with community to increase sales volume.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Finance and Insurance Manager

Harrisonburg Ford
06.2017 - 01.2020
  • Collaborated with team leaders to define standards, policies and procedures to meet company revenue goals.
  • Reduced process discrepancies through measured implementation of performance reporting and data systems.
  • Introduced software tools and process improvements to mitigate loss and drive operational growth.
  • Verified compliance of financial policies and accounting procedures against federal regulations.
  • Enhanced internal control systems and procedures to mitigate risk and support opportunities.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Assisted customers with completing loan applications and other paperwork.
  • Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
  • Processed loan applications and monitored progress from start to finish.
  • Explained very technical financial information to applicants in easy to understand language.
  • Identified opportunities to cross-sell and upsell loan products to customers.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Compiled closing packages for drafting and presentation accuracy.
  • Supervised loan personnel and motivated to maintain customer service and performance standards.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Monitored pipelines to track and log status of loans.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Researched and updated industry knowledge on changing legislation and regulations.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Proactively identified solutions for customers experiencing credit issues.
  • Helped college students obtain financial aid through loan programs.

Sales Associate

Harrisonburg Ford
02.2017 - 06.2017
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

Charlie Obaugh Chevrolet
10.2012 - 01.2016
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared purchased vehicles and completed final delivery checks.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Responded to customer enquiries via telephone and email.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Completed registration paperwork and sales documentation.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Recommended complementary purchases to customers, increasing revenue.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.

Restaurant Manager

Dennys Restaurant
02.2008 - 10.2012
  • Correctly calculated inventory and ordered appropriate supplies.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Oversaw food preparation and monitored safety protocols.
  • Developed unique events and special promotions to drive sales.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

GED -

Stonewall Jackson High School
Quicksburg, VA
05.1998

Skills

  • Key account development with both customers and OEM retailers
  • Sales operation both daily execution and future planning
  • Territory sales management with emphasis on growth
  • Sales presentations accurately demonstrating product with emphasis on customers needs and desires
  • Sales team training and motivation
  • KPI analysis
  • Strategic account development
  • Solution selling
  • Product and service management
  • Sales methodologies
  • Consultative and relationship selling
  • Goal setting
  • Contact follow-up
  • Goals and performance

Timeline

Sales Manager

Harrisonburg Ford
01.2020 - 11.2023

Finance and Insurance Manager

Harrisonburg Ford
06.2017 - 01.2020

Sales Associate

Harrisonburg Ford
02.2017 - 06.2017

Sales Associate

Charlie Obaugh Chevrolet
10.2012 - 01.2016

Restaurant Manager

Dennys Restaurant
02.2008 - 10.2012

GED -

Stonewall Jackson High School

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David Cain