David Caldwell
East Greenbush,NY
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sales Agent
Combined Insurance
Latham, NY
09.2022 - Current
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Produced sales documents, finalized deals and filed records.
Sales Agent Trainer
Allstate
03.2016 - 09.2022
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Conducted market research to identify new sales opportunities.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Coached new employees on best practices for closing deals quickly and efficiently.
Selector forklift operator
Hannaford Bros.
03.2010 - 03.2016
- I work hard to succeed in all my fields of work and thrive on education to make my self better at my career
- I did get certified as a lift-truck driver
Shift Supervisor
Crossgate Mall
Guilderland, NY
04.2005 - 03.2010
- Collaborated with management to plan special events or promotions.
- Resolved customer complaints in a timely manner.
- Monitored and maintained equipment to ensure operational efficiency.
- Recruited, hired, and mentored new team members, working closely with human resources department.
- Coached team members to increase productivity and reduce workplace accidents.
- Managed daily workflow and scheduled staff for adequate coverage.
- I supervised a team of 30 during daily shifts, ensuring efficient operation and customer satisfaction.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Planogram Team Member
Target
East Greenbush, NY
06.2003 - 04.2005
- Assisted in the design of planograms to optimize product placement and maximize sales.
- Organized engaging front-facing displays to capture customer interest and drive revenue growth.
- Monitored inventory levels and adjusted planograms accordingly.
- Utilized barcode scanners to quickly update inventories in the system.
- Conducted regular inventory audits to maintain accuracy.
Education
criminal justice
HVCC
Troy, NYSkills
- In all my jobs, I have played the roles of supervisor, trainer, mentor, and communicator; I get along with everyone, and I am easy to get along with I work hard and am always looking to improve myself and to take criticism to better myself
- I have worked as a leader before, and I work hard to create a great work environment I was a supervisor at Crossgate Mall with 30 people I oversaw, a shift supervisor in high school for Jiff E Mart, a team lead for Target, a head trainer for Allstate, and a safety coordinator for Hannaford Bros
Certification
Lift-truck driver, certified
References
Available upon request
Timeline
Sales Agent
Combined Insurance
09.2022 - Current
Sales Agent Trainer
Allstate
03.2016 - 09.2022
Selector forklift operator
Hannaford Bros.
03.2010 - 03.2016
Shift Supervisor
Crossgate Mall
04.2005 - 03.2010
Planogram Team Member
Target
06.2003 - 04.2005
Lift-truck driver, certified
criminal justice
HVCC
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