Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

DAVID CALLINDER

Farmingdale,NY

Summary

Personable and dedicated Technical Support Representative with over 8 years of experience in customer service, technical troubleshooting, and IT support. Proven ability to build rapport with clients, resolve complex technical issues, and deliver exceptional customer satisfaction. Skilled in hardware diagnostics, remote support, and problem-solving, with a strong background in compliance, process documentation, and team collaboration. Passionate about cultivating partnerships, growing businesses, and driving operational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technical Support Representative

WAC Lighting
07.2022 - Current
  • Researched and resolved product-related technical issues, providing accurate and timely solutions to customers
  • Assisted customers with the installation and configuration of hardware and software applications
  • Ensured compliance with company policies and procedures for technical support operations
  • Documented customer interactions and resolutions using tracking systems such as SAP and Zendesk
  • Collaborated with cross-functional teams to improve support processes and enhance customer satisfaction

Warehouse Associate

Amazon
09.2019 - 12.2022
  • Inspected returned merchandise for damage or defects, ensuring proper restocking or return to suppliers
  • Operated warehouse machinery, including forklifts, to move materials safely and efficiently
  • Loaded and sorted packages onto conveyor belts for accurate shipping destinations
  • Adhered to all safety protocols and maintained a clean and organized work environment

Technical Support Representative

Altice USA
11.2014 - 01.2019
  • Provided remote support for customers experiencing issues with hardware, software, and network systems

  • Created detailed reports outlining technical issues, solutions, and recommendations for future improvements
  • Collaborated with internal teams to ensure timely resolution of customer inquiries and escalations
  • Supported customers with telephone system troubleshooting and configuration

Education

Bachelor of Science - Computer and Information Systems Security

Western Governors University
Salt Lake City, UT
02-2026

Skills

  • Technical Troubleshooting & Problem Resolution
  • Hardware & Software Installation & Diagnostics
  • Customer Relationship Management (CRM)
  • Compliance & Process Documentation (SAP, Zendesk)
  • Warehouse Operations & Safety Protocols
  • Strong Communication & Interpersonal Skills

Accomplishments

  • Consistently achieved high customer satisfaction ratings through effective problem-solving and communication.
  • Streamlined technical support processes, reducing average resolution time.
  • Trained new team members on technical support protocols and tools, improving team efficiency.
  • Maintained a 100% safety record while operating warehouse machinery at Amazon.

Certification

  • CompTIA Network+ - Computing Technology Industry Association.

Timeline

Technical Support Representative

WAC Lighting
07.2022 - Current

Warehouse Associate

Amazon
09.2019 - 12.2022

Technical Support Representative

Altice USA
11.2014 - 01.2019

Bachelor of Science - Computer and Information Systems Security

Western Governors University

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