David Carnie
St Louis,MO
Summary
Enthusiastic manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company and client success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Senior Manage of Customer Success
BigTime Software
03.2023 - Current
- Managing three teams of CSAMs focused on retaining and expanding a clientele base of $30MM in ARR
- Developed and executed advanced strategies by leveraging client usage data to drive CS priority and deliver industry leading GRR and 1.6x NRR target
- Run weekly meetings with C-level executives with updates and progress on Success program development and deployment
- Conducted training and mentored team members to promote productivity and commitment to industry leading service.
- Ran cross functional teams to ensure stability during high growth periods
Manager of Customer Success
BigTime Software
10.2021 - 04.2023
- Managed a team of CSAMs in a high growth environment and exceeded GRR and NRR targets two years straight
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty and expanded usage.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Senior Account Manager - Team Lead
BigTime Software
10.2020 - 10.2021
- Grew an existing book of MM to Enterprise level business averaging $7M in ARR, ran daily team meetings, weekly 1-on-1's, weekly L10's, drove complete migration of clients from an antiquated platform into a modern one.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Account Manager
BigTime Software
06.2018 - 10.2020
- Exceeded revenue targets for final 6 quarters in this role.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Senior Strategic Account Manager
Barcodes Inc
01.2018 - 06.2018
- Utilized a solution-focused sales approach to tailor client hardware and software packages to track inventory and manage access control
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Generated pipeline to close revenue and attain quota.
- Engaged functional areas across prospect or client organizations to uncover future business opportunities.
Strategic Account Manager
Barcodes Inc
06.2015 - 12.2017
- Develop relationships with new and existing clients to provide them with tailored data technology solutions including software and hardware products
- Provided post-sale support and year-round follow-up based on client needs.
- Built credibility and trust to influence client's buying decisions.
- Partnered with internal resources to present additional value and expertise to clients.
- Monitored sales performance metrics to achieve strategic account objectives.
- Generated pipeline to close revenue and attain quota.
Education
BBA - Marketing Management And Research
Loyola University of Chicago
Chicago, ILLaw
Saint Louis University School of Law
St. Louis, MOSkills
- Expansion Opportunities
- Customer Retention
- Staff Leadership
- Sales Proficiency
- Strategic planning
- Cross functional team leadership
- Pricing Strategy
- Strategic Partnership
Timeline
Senior Manage of Customer Success
BigTime Software
03.2023 - Current
Manager of Customer Success
BigTime Software
10.2021 - 04.2023
Senior Account Manager - Team Lead
BigTime Software
10.2020 - 10.2021
Account Manager
BigTime Software
06.2018 - 10.2020
Senior Strategic Account Manager
Barcodes Inc
01.2018 - 06.2018
Strategic Account Manager
Barcodes Inc
06.2015 - 12.2017
BBA - Marketing Management And Research
Loyola University of Chicago
Law
Saint Louis University School of Law
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