DAVID CARR
Midvale,UT
Summary
Experienced Call center professional with exceptional quality management skills and a demonstrated history of working in various markets and industries. 10 years’ experience in Digital Strategy, Operations Management, Customer Acquisition, Integrated Marketing, and Sales. Also experienced in Information Technologies and Customer Service. With a demonstrated history of working in various industries, I have a proven track record of soft skills and success in customer satisfaction. They have held positions such as Vice President, Floor Supervisor, Lease Processor, and Administrative Escalations Supervisor, and I am skilled in Microsoft Office and Information Technologies. They hold a degree in Computer Systems Networking and Telecommunications and have certifications in computer operations. I am seeking a position doing what I do best, helping other people.
Overview
3
3
years of professional experience
Work History
Lead Processor
Acima Credit
Draper, Utah
04.2022 - 06.2024
- Resolved escalated customer inquiries regarding document processing status.
- Identified customer needs and provided appropriate solutions.
- Coordinated with other departments to ensure that documents are processed correctly according to established standards.
- Provided guidance to junior processors on complex tasks as needed.
- Provided technical support to customers and staff members.
- Worked closely with vendors to resolve any issues related to document delivery or retrieval.
- Ensured compliance with federal, state, and company policies throughout the processing cycle.
Agent Representative
Maximus Federal Services
Sandy, UT
10.2021 - 03.2022
- Assisted customers with navigating the US Government's website (HealthCare.gov) and completing applications online.
- Analyzed clients' needs and financial situations to suggest insurance policies for individual necessity.
- Resolved customer issues using problem-solving skills.
- Documented processes for handling different types of customer inquiries.
- Educated customers on product features and benefits.
- Answered customer inquiries regarding products, services, billing and technical issues.
Education
Bachelor of Science -
University of Phoenix
Taylorsville, UTSkills
- Customer Service
- Customer Retention
- Process Improvement
- Data Analysis
- Performance monitoring
- Quality Assurance
- Staff Motivation
- Call Monitoring
- Employee Development
- Team Management
- Scripting Knowledge
- Call Routing
- Escalation Handling
- Technical Support
Timeline
Lead Processor
Acima Credit
04.2022 - 06.2024
Agent Representative
Maximus Federal Services
10.2021 - 03.2022
Bachelor of Science -
University of Phoenix