David Carter

Assistant Service Manager / Fixed Operations Leader
Honda Service Operations | 1991 – Present

• Lead daily operations of a high-volume service department, managing technicians, advisors, and workflow from write-up to delivery
• Built and developed one of the largest service teams in the region, focusing on hiring, training, and retention
• Improved shop productivity through structured dispatching and efficient workflow management
• Consistently maintained strong CSE scores while increasing repair order volume and revenue
• Monitored and drove key KPIs, including effective labor rate, hours per RO, technician efficiency, and comeback reduction
• Trained and coached staff to improve diagnostic accuracy, upsell performance, and overall production
• Enforced quality control processes to ensure first-time fix and reduce repeat repairs
• Collaborated with Parts and Sales to improve operational flow and profitability
• Resolved customer concerns professionally, maintaining loyalty and brand reputation
• Ensured compliance with manufacturer standards and warranty procedures

Assistant Service Manager / Shop Foreman

• Supported daily service operations, technician supervision, and workflow management
• Balanced dispatching to maximize productivity and minimize downtime
• Strengthened communication between advisors and technicians to improve repair accuracy and efficiency

Honda Master Technician / Team Leader

• Achieved Honda Master Technician certification with advanced diagnostic capability
• Led production team, maintaining consistent workflow and high efficiency
• Performed complex diagnostics and provided technical support to team members
• Mentored and trained technicians to elevate overall shop performance