David Case
Charlotte,NC
Summary
Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.
Overview
13
13
years of professional experience
Work History
Freelancer
Amazon
01.2022 - Current
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Managed records by tracking mileage, maintenance and expenses with app software
- Followed safety rules to keep clean driving record with no accidents or incidents
CAA3
Consumer Cellular
03.2018 - 12.2021
- Field calls from clients to assist with plans, troubleshooting and suggestions
- Collaborated with colleagues to help improve efficiency on calls
Pharmacy Technician Trainee
Walgreens
08.2016 - 01.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Phone Banker
Wells Fargo
09.2013 - 12.2015
- Stayed current on changing products, services and policies to offer exceptional service to customers.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
Leasing Specialist
Gables Residential
09.2010 - 08.2013
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
Education
No Degree - Sociology
Bowling Green State University
Bowling Green, OHSkills
- Analytical and Critical Thinking
- Good Telephone Etiquette
- Interpersonal Communication
- Multitasking Abilities
- Teambuilding
Accomplishments
- According to a Google search, am a top earner for Amazon Flex
- Achieved Consumer Cellular Elite List multiple times and was routinely in the top 1% in sales, won company awards
- Achieved National Award with Gables for sales
Timeline
Freelancer
Amazon
01.2022 - Current
CAA3
Consumer Cellular
03.2018 - 12.2021
Pharmacy Technician Trainee
Walgreens
08.2016 - 01.2018
Phone Banker
Wells Fargo
09.2013 - 12.2015
Leasing Specialist
Gables Residential
09.2010 - 08.2013
No Degree - Sociology
Bowling Green State University