David Cash
Waukesha,WI
Summary
Strong leader and problem-solver dedicated to promoting customer service and organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Support Eng II, L5
Amazon
Milwaukee Metro Area
04.2021 - Current
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Translated complex technical issues into digestible language for non-technical users.
- Worked large scale network upgrades and projects
- DEI Champion, ITSU Regional Point, GDS Onboarding Instructor, EC DEI Training Mentor, Candid Chats
- Cisco, Commodity, Zebra, HP, Mist, Linux, Windows
Lead Network Operations Center Technician
Bug Tussel Wireless
Green Bay, WI
10.2020 - 04.2021
- Supervised staff of 5
- Conducted root cause analyses for recurring technical issues, resulting in long-term solutions that minimized future disruptions.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Design and implement SOP's, Network Diagrams(Visio), Designing Share Point sites for integration with RT
- QA Team Member, Employee Engagement Committee Lead
Systems Administrator
Phillips-Medisize / KBS
Eau Claire, WI
05.2016 - 12.2019
- Supervised Help Desk Staff and Interns (5)
- Managed help desk tickets for improved response times and resolution rates.
- Trained new team members on company policies, procedures, and best practices for effective support delivery.
- Oversaw scheduling, workload distribution, and resource allocation for optimal help desk coverage during peak hours.
- Streamlined IT processes through the development and implementation of effective policies and procedures for network administration tasks.
- ServiceNOW, HEAT, Compass, Active Directory, Office2016, Novell, Windows 7/10/11, HP Thinclients, Citrix, Cisco IP Phones, SCCM, Software Center
Assistant Store Manager
Walmart
Hayward, WI
01.2013 - 01.2015
- Managed approx. 50 associates per shift.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays in Apparel, Domestics, Jewelry, and Hardware.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Business Services Manager
St. Charles Community Health Center
Luling, LA
01.2006 - 01.2009
- Managed non clinical staff of 10
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns in a timely manner.
Education
Bachelor of Science - Business Management
Strayer University
Online05.2025
Associate of Science - Computer Science
Chippewa Valley Technical College
Eau Claire, WI05.2017
Skills
- ServiceNow (2 years)
- System Administration (3 years)
- Active Directory (4 years)
- Computer Networking (8 years)
- Network Support (4 years)
- Help Desk (4 years)
- Organizational Management (10 years)
- Microsoft Office (20 years)
- Supervising Experience (20 years)
- Incident Management (10 years)
- Microsoft Windows Server (4 years)
- Records management (10 years)
- Management (15 years)
- Customer service (20 years)
- Software troubleshooting (8 years)
- Retail management (3 years)
Certification
- CompTIA A+, 05/01/17
- Google IT Support Professional, 02/01/21
Timeline
IT Support Eng II, L5
Amazon
04.2021 - Current
Lead Network Operations Center Technician
Bug Tussel Wireless
10.2020 - 04.2021
Systems Administrator
Phillips-Medisize / KBS
05.2016 - 12.2019
Assistant Store Manager
Walmart
01.2013 - 01.2015
Business Services Manager
St. Charles Community Health Center
01.2006 - 01.2009
Bachelor of Science - Business Management
Strayer University
Associate of Science - Computer Science
Chippewa Valley Technical College