David Cassidy
MURFREESBORO,Tennessee
Summary
I've worked in a variety of environments, in every one I've excelled in my position and often find myself training new hires. I am very adaptable, i pickup new skills and procedures quickly. I put 110% into every job, no matter the importance.
Overview
5
5
years of professional experience
Work History
Assistant Banquet Chef
Stones River Country Club
03.2021 - Current
- Analyzed banquet event orders and planned and coordinated functions with catering staff to meet or exceed customer expectations.
- Grilled, roasted, baked and performed other cooking techniques to produce high volume meals.
- Wrote, maintained and updated banquet menu specifications, recipes and production forecasts.
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Monitored business volume forecast and planned manpower, productivity and costs accordingly.
- Maintained kitchen equipment in optimal working condition and requested repairs when needed.
- Coordinated with team members to prepare orders on time.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Organized storage areas and tool rooms to keep areas safe and fully stocked.
- Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
- Replaced worn or damaged parts to restore equipment functionality.
- Inspected systems and equipment to identify unscheduled maintenance and repair needs.
- Delivered comprehensive support to maintenance supervisor performing skilled repairs and kept continuous focus on safety and efficiency.
- Completed troubleshooting and diagnosis on facility systems to identify and resolve issues.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Insider
Papa John's Pizza
08.2019 - 03.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Expedited deliveries to meet customer deadlines and requirements.
- Managed customer inquiries and complaints in polite and professional manner.
Garden Center Manager
Lowes
01.2019 - 08.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Inspected plants to identify for signs of disease or infestation and address problems early.
- Educated employees and members of public on plant biology and health.
- Aided manager in organizing plant sales, open houses and educational programs to promote nursery and provide educational opportunities for community.
- Answered questions and provided information regarding plants and care to help customers make informed decisions.
- Unloaded plants and nursery items from delivery trucks.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
High School Diploma -
Siegel High School
Murfreesboro, TN05.2018
Skills
- Menu planning
- Cooking methods
- Team leadership
- Time management
- Customer service
- Multitasking abilities
- Problem-solving
- Resourcefulness
- Analytical skills
Timeline
Assistant Banquet Chef
Stones River Country Club
03.2021 - Current
Insider
Papa John's Pizza
08.2019 - 03.2021
Garden Center Manager
Lowes
01.2019 - 08.2019
High School Diploma -
Siegel High School
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