David Castaneda
Los Angeles,CA
Summary
Dynamic IT Support Technician with a proven track record at Los Angeles Unified School District, excelling in customer service and mobile device administration. Spearheaded technology enhancement projects, significantly improving device performance and security. Adept at troubleshooting Mac and PC systems, fostering strong relationships with staff and stakeholders to deliver effective solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Technician
Los Angeles Unified School District
04.2022 - Current
- Troubleshoot and configure IP addresses in a LAN to map staff and student devices to printers.
- Implemented remote application deployment using AirWatch for iPads across various sites.
Configured profiles for efficient management of multiple site configurations. - Led technology enhancement projects at multiple school sites, including computer lab creation.
Implemented software upgrades on devices across the district, boosting performance and security.
Resolved hardware issues through effective repair strategies, ensuring consistent device availability.
Delivered comprehensive solutions to meet educational technology needs. - Administered Chrome OS updates by generating and utilizing recovery USBs.
- Configured, troubleshot, and sustained devices operating on Mac OS, Apple iOS, Windows OS, and Chrome OS.
- Optimized Mac, Windows, iOS, and Chrome devices for single-user access, multi-user access, and assessment
- Provided comprehensive technical support for staff and stakeholders through in-person consultations, telephone support, and remote troubleshooting with Bomgar, Amazon Connect, and Windows Remote Desktop.
- Managed reset and restoration processes for iPads, Intel, and Apple Silicon Macs via Apple Configurator 2.
- Re-imaged Windows devices to enhance performance and security.
Replaced outdated hardware components to ensure optimal functionality.
Refurbished Chromebook devices for improved usability and lifespan. - Handled 25+ work orders and incidents per week consistent with department SLAs utilizing BMC Remedy.
- Coordinate efforts with networking, telecommunications, mobile device management, and IT Asset Management departments to resolve outstanding requests.
- Assess and rectify faults in hardware, peripheral equipment, projectors, and computing devices.
- Oversaw and facilitated inventory management for various schools by executing monthly reports and yearly audits
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
Light Bus Driver
Los Angeles Unified School District
Los Angeles, California
01.2019 - 01.2022
- Ensured safe transportation of children between home and school in Local District East.
- Cultivated strong relationships with parents and administration.
- Maintained a critical bus schedule daily to ensure that students were punctual.
- Conducted pre-trip and post-trip vehicle inspections for safety compliance.
- Managed student behavior on the bus to ensure a safe environment.
- Collaborated with transportation team to optimize bus routes for efficiency.
Teacher/Technology Assistant
6th Ave Elementary
Los Angeles, California
08.2016 - 05.2018
- Oversaw inventory of student and staff devices through development of spreadsheets on Google Sheets and Microsoft Excel.
- Analyze and address network challenges encountered by staff and student devices along with those occurring during testing in computer labs.
- Supported classrooms in projector linking, printer mapping, and computer setup along with diverse equipment
- Established audio-visual equipment setup for principal and staff during assemblies
- Developed classroom management strategies to maintain a positive learning environment.
- Built and strengthened positive relationships with students, parents, and teaching staff.
Campus Aid
Canfield Ave Elementary
Los Angeles , CA
02.2015 - 06.2016
- Conducted small group instruction, promoting social interactions and teaching competencies among students.
Partnered with educators to formulate and implement effective skill development programs.
Enhanced teaching methodologies through targeted group activities, yielding positive student feedback. - Streamlined report development for educators and administrative staff through effective use of Office 365 applications like Word, PowerPoint, and Excel.
- Coordinated school events, ensuring smooth operations and logistics.
Education
Some College (No Degree) - Computer Information Systems
Santa Monica College
Santa Monica, CASkills
- Customer service excellence
- Dependability and trustworthiness
- Adaptability and eagerness to learn
- High-pressure performance
- Office 365 proficiency
- Google Workspace expertise
- Mac and PC troubleshooting
- Network printer management
- Mobile device administration
Key Qualifications
- Outstanding Customer Service
- Reliable and Trustworthy
- Adaptable and Eager to Learn
- Excel in High Pressure Environments
- Office365 and Google Apps
- Mac/PC Troubleshooting
- Network printers
- Mobile Device Management
Certification
- Apple Certified Support Professional
Languages
- English, Fluent
- Spanish, Fluent
References
References available upon request.
Timeline
IT Support Technician
Los Angeles Unified School District
04.2022 - Current
Light Bus Driver
Los Angeles Unified School District
01.2019 - 01.2022
Teacher/Technology Assistant
6th Ave Elementary
08.2016 - 05.2018
Campus Aid
Canfield Ave Elementary
02.2015 - 06.2016
Some College (No Degree) - Computer Information Systems
Santa Monica College
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