David Castillo
Las Vegas,NV
Summary
Highly motivated and detail-oriented loss prevention professional experienced in detecting, preventing and resolving security breaches, fraudulent activities and theft. Proven ability to remain calm and professional in high-pressure situations. Maintains professionalism and strong customer service standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Valet
Towne Park JW Marriott
11.2022 - Current
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Resolved customer complaints through calm, constructive communication.
- Provided punctual, polite valet services to uphold professional standards.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Built positive customer rapport for courteous, friendly and professional service.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Inspected vehicles to verify condition ahead of customer returns.
Loss Prevention Officer
The Ritz Carlton
10.2021 - Current
- Observed video surveillance systems for prompt emergency response.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Liaised with law enforcement and security personnel in issue investigation.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Game Room Technician
Chuck E Cheese
03.2019 - 09.2021
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Assisted with ticket redemption and provided prize selection to customers.
- Memorized games and rules to facilitate positive entertainment experience.
- Stocked and maintained game room tokens, cards and board games for patron convenience.
- Tested machines to determine proper functioning.
Education
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2021
Skills
- Social Perceptiveness
- Customer Monitoring
- Managing Multiple Tasks
- Hard Worker
- Responsible
- Fast Learner
- Customer Experience
- CPR Certified
- Guard Card Certified
Accomplishments
All CIF Basketball Cathedral City High
Timeline
Valet
Towne Park JW Marriott
11.2022 - Current
Loss Prevention Officer
The Ritz Carlton
10.2021 - Current
Game Room Technician
Chuck E Cheese
03.2019 - 09.2021
High School Diploma -
Cathedral City High School
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