David Castro
San Antonio,TX
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes sale, customer service and retention, office management, accounting, accounts receivable, invoicing, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Dance Studio Owner
C & C Ballroom Dance
Shavano Park, TX
06.2013 - Current
- Recruited, trained and supervised dance instructors.
- Organized and managed a variety of classes for students of all ages and abilities.
- Created choreography for performances and special events.
- Exceptional customer service with 85% retention rate of clients over ten years
- Created a ballroom dance event which established San Antonio as a destination for competitive dancers.
- Designed an online event marketing campaign that attracted a 30% increase in attendance.
- Developed content for a social media program that targeted members of the community for dance lessons who were not the typical audience and increased site traffic by 20%.
- Produced financial analysis that supported the decision to reduce studio cost structure by 45% and yielded 35% higher profits per billable studio hours.
- Maintained accurate financial records including accounts receivable and payable, payroll and budgeting.
- Oversaw the maintenance of studio equipment including sound systems, lighting fixtures, floors and mirrors.
- Managed studio operations including customer service inquiries, scheduling appointments and managing staff schedules.
- Facilitated communication between instructors, students and administrative personnel.
- Provided feedback on student performance during rehearsals or classes.
- Coordinated meetings between staff members to discuss upcoming projects or assignments.
- Worked with students of all ages and molded teaching methods to align with age and skill level.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
Dance Instructor and Studio Manager
Arthur Murray San Antonio
San Antonio, TX
09.2005 - 05.2012
- Placed in top three instructors in the world for sales in years 2007, 2008, 2009, 2011 in the entire Arthur Murray Company
- Place Top in the world for sales in the year 2010 in the entire Arthur Murray Company
- Created and implemented programs to meet students goals and needs.
- New student retention rate of 98%.
- Continuing students retention rate of 87%.
- Renewing student retention rate of 79%.
- Hired and trained new instructors.
- Practiced, choreographed and competed in multiple styles with a professional partner placing in finals at multiple competitions, while placing first in the world in sales.
- Trained staff to increase studio sales by 30%.
- Developed and implemented dance classes for students of all ages, levels and abilities.
- Organized and monitored rehearsals to ensure the quality of performances.
- Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
- Created a safe environment where students can learn without fear of criticism or judgment.
- Planned special events such as shows or competitions to showcase student work.
Education
High School Diploma -
Health Careers High School
San Antonio, TX05-2000
Business Management
UTSA
San Antonio, TXSkills
Strong sales and customer service skills
Goal driven
- Schedule Management
- Revenue Generation
- Administrative Management
- Customer Service Management
- Sales Tracking
- Customer Retention
- Interpersonal Communication
- Cross-functional team management
- Staff Management
Timeline
Dance Studio Owner
C & C Ballroom Dance
06.2013 - Current
Dance Instructor and Studio Manager
Arthur Murray San Antonio
09.2005 - 05.2012
High School Diploma -
Health Careers High School
Business Management
UTSA