Summary
Overview
Work History
Education
Skills
Certification
Software
Interests
Timeline
Generic
David Catlett

David Catlett

Tampa

Summary

Experienced with technical support, system administration, and troubleshooting. Utilizes effective problem-solving techniques and communication skills to ensure smooth operations. Strong understanding of network management and software installation to support organizational needs.

Recent graduate with foundational knowledge in Cybersecurity and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Systems Support Specialist

Enterprise Mobility
02.2022 - Current
  • Delivered Tier 1-2 technical support for internal systems and applications.
  • Troubleshot and resolved issues related to connectivity, hardware, and enterprise software.
  • Collaborated with IT teams to escalate and resolve complex problems efficiently.
  • Maintained system documentation and ensured compliance with company protocols.
  • Documented technology-related inquiries and fixes to compile knowledge-base resources.
  • Improved system performance by diagnosing and resolving hardware, software, and network issues.

Systems Support Specialist

Enterprise Mobility
  • Delivered Tier 1-2 technical support for internal systems and applications.
  • Troubleshot and resolved issues related to connectivity, hardware, and enterprise software.
  • Collaborated with IT teams to escalate and resolve complex problems efficiently.
  • Maintained system documentation and ensured compliance with company protocols.

Sales Consultant

NAVIS
07.2019 - 01.2022
  • Provided consultative sales support to clients in a high-volume environment.
  • Used CRM tools to track customer interactions and identify growth opportunities.
  • Partnered with internal teams to deliver data-driven insights and customer-centric solutions.
  • Honed communication skills critical to technical roles in fraud prevention and diagnostics.
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Sales Consultant

NAVIS
  • Provided consultative sales support to clients in a high-volume environment.
  • Used CRM tools to track customer interactions and identify growth opportunities.
  • Partnered with internal teams to deliver data-driven insights and customer-centric solutions.
  • Honed communication skills critical to technical roles in fraud prevention and diagnostics.

Education

Associate of Science - Computer Science

Keiser University
Lakeland, FL
05-2025

Skills

  • Networking & Troubleshooting
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Systems Support & Diagnostics
  • Customer Service & Communication
  • Device Intelligence & Security Awareness
  • CRM & Sales Platforms (from NAVIS experience)
  • Remote support
  • Data backup and recovery
  • Customer support
  • Network configuration
  • Client relations
  • Hardware installation
  • Technical support
  • Device installations
  • System maintenance and monitoring
  • Attention to detail

Certification

  • Google IT Support Professional Certificate
  • Google IT Automation with Python (Networking & Systems)

Software

ServiceNow

Interests

  • Electronics and Circuit Building
  • Auto Repair/Restoration
  • Food Tourism

Timeline

Systems Support Specialist

Enterprise Mobility
02.2022 - Current

Sales Consultant

NAVIS
07.2019 - 01.2022

Systems Support Specialist

Enterprise Mobility

Sales Consultant

NAVIS

Associate of Science - Computer Science

Keiser University

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