David Caudill
Mount Orab,OH
Summary
Successful representative with proven experience in leadership, customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent handling skills.
Overview
15
15
years of professional experience
Work History
Maintenance Responder
Venture Communities
Cincinnati, OH
12.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Collaborated with team members to complete larger repair projects efficiently.
- Installed and maintained plumbing and HVAC systems.
- Positively engaged with tenants, and maintained a professional appearance as a company representative.
- Respond to emergency situations, such as power outages or equipment failures, troubleshooting problems to restore normal operations.
- Handle urgent repair requests outside of normal hours, which include on-call duties.
- Performed large and small maintenance requests through AppFolio, exceeding expectations on various properties.
Maintenance Technician
Venture Communities
Cincinnati, OH
01.2024 - Current
- Conducted routine maintenance checks on HVAC, plumbing, and electrical systems to ensure operational efficiency.
- Diagnosed equipment malfunctions and performed repairs to minimize downtime and enhance productivity.
- Collaborated with team members to implement preventive maintenance schedules, improving equipment reliability.
- Trained junior technicians in safety protocols and best practices for equipment handling and maintenance tasks.
- Streamlined inventory management processes for tools and parts, reducing delays in repair response times.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Handle urgent repair requests outside of normal hours, which include on-call duties.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
Truck Driver
Wright Brothers Inc.
Cincinnati, OH
06.2022 - 01.2024
- Operated heavy-duty trucks in compliance with safety regulations and company policies.
- Conducted pre-trip and post-trip inspections to ensure vehicle safety and operational readiness.
- Planned efficient delivery routes to optimize fuel usage and reduce transportation costs.
- Maintained accurate logs of hours driven, mileage, and cargo details for regulatory compliance.
- Collaborated with dispatchers to coordinate timely deliveries and address any route changes.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Resolved customer inquiries related to shipments, ensuring high levels of service satisfaction.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Custom Frames
Hobby Lobby
San Marcos, CA
07.2020 - 08.2020
- Met with clients to set out project goals, scope and requirements and drafted blueprints for review and final approval.
- Calculated dimensions and amount of needed materials by accurately measuring job site and structures.
- Kept team members safe and job sites free of hazards by maintaining good organizational skills at all stages.
- Maintained excellent attendance record, consistently arriving to work on time.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
Gun Counter
Camp Pendleton MCCS
Camp Pendleton North, CA
05.2020 - 06.2020
- Recommended products that met customer needs, emphasizing quality and usefulness.
- Maintained stock and replenished workstation products.
- Professionally answered telephones and responded to customer inquiries.
- Recommended additional items to customers before completing orders and advising patrons of monetary totals.
- Delivered outstanding hospitality and excellent customer service to all patrons daily.
- Acquired product knowledge and proposed changes to current products and new product concepts.
- Warmly welcomed customers upon approaching counter and placing orders.
- Checked subassemblies and parts for unacceptable defects outside of specifications.
- Conferred with customers to handle issues related to products, materials and services related to better operations.
- Identified and removed all products not meeting outlined quality standards.
- Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
Delivery Courier
Ennis Ground INC FedEx Ground
Lebanon, OH
01.2017 - 03.2020
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Reported any suspected mechanical issues as quickly as possible.
- Delivered packages to customer doorsteps and business offices.
- Drove safely at all times to avoid accidents and harm.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Reported customer questions, issues and complaints to management.
- Communicated route progress to other couriers, noting traffic and construction issues to avoid delays for critical deliveries.
- Developed strong interpersonal and communication skills from interacting professionally with all stakeholders including dispatchers, upper management and peers.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Built and maintained professional relationships with customers, which boosted business.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Tracked delivery information, mileage and fuel use while on shift.
- Reported any issues found with delivery truck to next shift driver and shift lead.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Maintained clean and orderly appearance while on shift.
- Followed all company policies and procedures during shift.
- Picked up packages and made deliveries promptly, exceeding prior delivery records.
- Informed customers of discounts, special offers and programs to enhance customer experience.
- Escalated issues to supervisor for immediate remediation.
Broker
Total Quality Logistics Inc.
Cincinnati, OH
07.2016 - 01.2017
- Utilized all resources to seek out all sellers and match with buyers.
- Oversaw contract performance with preferred partners by managing override payment, performance and projection.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Directed clinical support of actuarial, underwriting and claims management in identifying and managing client specific risks and risk trends.
- Adhered to delivery systems and claims systems.
- Arranged sales between buyers and sellers, acting as representative for all parties.
- Planned and led improvements to stop-loss delivery and reporting tools.
- Fostered positive business relationships to promote continued interest in all products and services.
- Monitored incentive plans and made recommendations to management regarding adaptations.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Researched all items thoroughly and kept up-to-date on latest trends in marketplace.
- Investigated resources of potential buyers to determine ability to pay expected costs.
- Recorded supporting documentation for phone calls and written correspondence.
- Prepared contracts and related documentation according to strict standards.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork and fulfilled quote requests to deliver excellent customer support.
- Supported sales, brokers, consultants and underwriters in marketing and sales activities.
Sign Installer
C & B Sign Service
Milford, OH
02.2016 - 07.2016
- Unloaded and positioned prefabricated steel and heavy equipment using hoisting equipment, such as cables, pulleys or hooks.
- Followed safety guidelines to fasten structural steel members and hoisted cables, chains and rope.
- Inspected projects, identified issues that occurred and implemented corrective measures.
- Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
- Dismantled structures and prepared equipment for travel or site movement.
- Worked closely with everyone to maintain optimum levels of communication to effectively and efficiently complete projects.
Landscaper
Excel Landscaping
Villa Hills, KY
05.2015 - 02.2016
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Enhanced visibility and improved shapes of trees and bushes with proper pruning.
- Educated employees and members of public on plant biology and health.
- Rearranged planting beds and flower gardens seasonally.
- Cultivated soil and added fertilizer, compost and amendments.
- Maximized water conservation by checking sprinkler spray angles and testing performance of digital controllers.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Performed multiple landscaping tasks, including planting, watering, mulching and edging.
- Assisted with weekly project planning and crew scheduling.
- Followed planned landscaping designs to determine locations for sod, sown grass, flowers and foliage.
- Maintained grounds including trimming, weeding and general clean-up.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Removed overgrowth, hazards and debris from common pathways to improve usability.
- Installed and maintained landscapes at homes, offices and parks.
- Cared for lawns by mulching, aerating, weeding, grubbing and trimming and edging around walks, walls and flower beds.
- Identified and removed poison ivy, kudzu and other invasive plants using all methods.
- Engaged potential leads through great service and product knowledge, turning prospective clients into paying customers.
- Reviewed plans and designs to verify completeness of grounds work.
- Completed all timesheets and paperwork on time and accurately to maintain up-to-date files.
- Operated landscaping equipment with focus on safety and efficiency.
- Designed and drafted planting plans for formal gardens and perennial flowerbeds.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass to maintain soil fertility and defend against weeds and insects.
- Answered questions and addressed concerns from customers, typically returning voice mail messages.
- Provided upkeep to residential work sites, including hedge and shrub trimming.
- Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed.
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Used gardening tools, including to apply mulch for protection.
- Installed stonework according to landscape design plan and client specifications.
- Used trimmers and chainsaws for grounds maintenance, to clear brush and for tree removal.
- Applied weed-control and pest-killing chemicals to lawns to protect growth and improve attractiveness.
- Analyzed all lawn and garden issues and recommended effective solutions.
Laborer
Miter Masonry
Arlington Heights, OH
07.2014 - 11.2014
- Measured dimensions of finished pieces for conformance to specifications.
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Loaded, unloaded and moved material to and from storage and production areas.
- Handled all construction tools and machinery to effectively complete each task.
- Worked alongside team to accomplish work goals according to schedule.
- Prepared and cleaned surfaces for rebuilding purposes by removing damaged tiles, bricks and mortar.
- Organized materials, tools and equipment to supply team members.
- Monitored machines during operation to detect sounds of malfunctioning or excessive vibration and adjusted machines or replaced tools to eliminate problems.
- Produced parts and assemblies quickly and efficiently within tolerances.
- Constructed and broke down temporary retaining walls and scaffolding to support project needs.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Operated each piece of equipment given to move materials and promote job efficiency.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
- Observed site safety rules to maximize protections for team members and equipment.
- Maintained and repaired facilities, equipment and tools.
- Supported needs with skill and efficiency.
- Erected and removed temporary structures such as trench liners and scaffolding to meet team needs.
- Completed heavy labor tasks, including paving roads, hauling materials and digging ditches.
- Learned how to complete each task given with minimal supervision, contributing to successful job.
- Contributed to team results in fast-paced environments.
Squad Leader
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
07.2010 - 07.2014
- Determined necessity and type of additional resources and change of approach and techniques.
- Maintained property and equipment inventory and crew assignments.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Provided thorough reports to superiors regarding squad's activities on patrol on a timeframe basis.
- Managed squad of 10 to 13 Marines engaged in training and deployment operations.
- Trained in use of tear gas, passive ordnance and explosives.
- Patrolled designated coverage areas and evaluated terrain for defensive use.
- Advised on operations, intelligence and risk assessments in daily briefings.
- Supervised high-value equipment, maintaining zero loss record.
- Trained a number of multinational partners to develop warfighting and defense capabilities.
- Kept up-to-date on mission objectives by researching intelligence targets to understand significance in geopolitical context.
- Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a regular basis.
- Trained teams on emergency situation preparedness in tactical planning, equipment maintenance and weapon use.
- Directed logistical training procedures in accordance with military regulations.
- Taught personnel to mitigate environmental hazards and properly use personal protective equipment such as chem gear for battle scenarios.
- Responded to emergencies with speed, efficiency and knowledgeable assistance.
- Briefed squad on readiness, equipment status and enemy locations on a regular basis to enable sound decision making.
- Led fire teams during battle drills and training exercises.
Education
Palomar College
San Marcos, CAPsychology
University of Maryland - Baltimore County
Okinawa, Japan05.2024
High School Diploma - undefined
Live Oaks Vocational School
Milford, OH05.2010
High School Diploma - undefined
Glen Este High School
Cincinnati, OH05.2010
Skills
- Product restocking
- Project Management
- Leadership
- Customer Service
- Computer skills
- Compassion
- Self-motivated professional
- Responsible
- Supervision
- Multitasking abilities
- Verbal and written communication
- Conflict resolution
- Planning and Coordination
- MS Office
- Detail-oriented
- Maintenance & Repair
Timeline
Maintenance Responder
Venture Communities
12.2024 - Current
Maintenance Technician
Venture Communities
01.2024 - Current
Truck Driver
Wright Brothers Inc.
06.2022 - 01.2024
Custom Frames
Hobby Lobby
07.2020 - 08.2020
Gun Counter
Camp Pendleton MCCS
05.2020 - 06.2020
Delivery Courier
Ennis Ground INC FedEx Ground
01.2017 - 03.2020
Broker
Total Quality Logistics Inc.
07.2016 - 01.2017
Sign Installer
C & B Sign Service
02.2016 - 07.2016
Landscaper
Excel Landscaping
05.2015 - 02.2016
Laborer
Miter Masonry
07.2014 - 11.2014
Squad Leader
United States Marine Corps
07.2010 - 07.2014
Psychology
University of Maryland - Baltimore County
High School Diploma - undefined
Live Oaks Vocational School
High School Diploma - undefined
Glen Este High School
Palomar College