David Cayenne
BROOKLYN,NY
Summary
with 10+ years of experience, specializing in troubleshooting hardware, software, and network issues to ensure optimal system performance. Proven expertise in Active Directory, Office 365, and SCCM, with a strong focus on enhancing user productivity and reducing ticket resolution time. Committed to delivering exceptional technical support and customer
Overview
23
23
years of professional experience
Work History
Depot Sr.Technician
Agilant Solutions Inc.
Plainview, NY
03.2023 - Current
- Logistics & Inventory: Managing the end-to-end flow of, and storage for, repairable equipment.
- Repair Operations: Overseeing technicians who diagnose, troubleshoot, and repair faulty hardware.
- Quality Control: Testing equipment before returning it to production.
- Asset Management: Tracking warranties, refurbishing older equipment to extend its life, and managing spares pools.
- Process Improvement: Utilizing data on breakage to optimize service, reduce costs, and improve repair turnaround times.
Field Engineer
Wey Technology Inc.
New York, New York
10.2015 - 03.2023
- Design and Project Manage Wey Technology Solutions in various Command/Control Room settings
- Maintain troubleshoot and repair WEY proprietary hardware equipment for clients financial and non-financial
- Install all WEY equipment at New and existing clients in the financial and non-financial sectors
- Incorporate WEY hardware with a variety of different hardware manufactures to create streamline solutions
- Test WEY’s beta products and Software’s relay findings to the development team
- Create proposals for pending WEY customers giving all technical details of proposed products
- Repair all equipment shipped back from clients
- The WEY Group is a globally active developer and manufacturer of unique integrated solutions in the area of trading room workstations, security and control centers, specialized health care applications and infotainment. In the banking segment, WEY is the top provider of electronic trader workstations. The Swiss headquartered group operates in 11 different countries. Services are provided within more than 45 countries.
Desktop Support Technician
Spence Chapin
New York, New York
06.2013 - 10.2015
- Provide desktop support to over 100 + users for applications such as Office XP, Raiser's Edge, MAS90, ACT 6.0, Symantec Cooperate Antivirus, Track-IT, and an in-house SQL-based client management application
- Troubleshoot and resolve hardware, software and peripheral issues – MS Office, Network Connectivity, E-mail, Internet Explorer, handheld devices, scanners and printers.
- Maintain internet connectivity, user accounts, server management, printer installation, software installations
- Configure, troubleshoot, repair and maintain Windows 2000, ME, XP, NT and Mac OS-X
- Administer Windows 2003 Active Directory, Exchange 2003, Symantec Antivirus End Point Protection
- Restore images for new and existing PC’s by using Norton Ghost and Acronis.
- Maintenance and monitoring of Daily Backups completed using backup using Dell LTO tape library auto loader and Symantec Backup Exec 11.
- Daily monitoring of Anti-Virus and Anti-Spam using Symantec End Point Protection.
- Maintain inventory of printers and PC’s and coordinated hardware repairs with vendors.
- Order IT supplies and followed up on status of all open orders
Field Technician
Lexx Communications
Valley Stream, New York
01.2009 - 05.2013
- Voice, Data runs and Terminations at field sites using CAT-5, CAT-6 cable
- Troubleshoot and maintain hardware and software for various cabling issues
- Build multiple access points wireless networks using Cisco Aironet equipment
- LAN/WAN health checking management - Switches/Routers
- Deploy new replacement PCs by transferring user files and applications
Jr Desktop Support
Investment Technology Group Inc.
New York, New York
02.2003 - 08.2009
- Responsible for day to day management of NEC 2400 PBX, NEC including setting up new users and creating voice mail accounts
- Support a very busy trading environment using Bloomberg, Dictaphone Recording Systems; BT Turret Voice Trading System for traders
- Managed Polycom Picture -Tel video conference Systems for remote office an telecommuter connectivity.
- Troubleshoot network connectivity issues including TCP/IP, DHCP, DNS, WINS
- TightVNC, RDP Remote desktop protocols, software update push and desktop connectivity
- Provide technical support to traders via telephone, emails and in-person
- Installed CAT-5 Data cables to desk locations
Education
Network Administration
Nu-Tech
Haledon, NJ02-2002
Academic Diploma -
Nazareth Regional High School
Brooklyn, NY06-1999
Skills
- Technical Support: Hardware/software troubleshooting, OS installation, and peripheral support
- Infrastructure: Active Directory, DHCP, TCP/IP, and VPN configuration
- Tools: SCCM, RDP, TeamViewer, Remedy, and ITSM ticketing systems
- Achievements: Reduced ticket resolution time by 30% and enhanced user experience
Timeline
Depot Sr.Technician
Agilant Solutions Inc.
03.2023 - Current
Field Engineer
Wey Technology Inc.
10.2015 - 03.2023
Desktop Support Technician
Spence Chapin
06.2013 - 10.2015
Field Technician
Lexx Communications
01.2009 - 05.2013
Jr Desktop Support
Investment Technology Group Inc.
02.2003 - 08.2009
Network Administration
Nu-Tech
Academic Diploma -
Nazareth Regional High School