DAVID CEA
Glendale,AZ
Summary
Dedicated learning and development professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Facilitator
USAA
Phoenix , AZ
2015.10 - Current
- Evaluate instructor performance, and refer instructors to classes for skill development.
- Monitor, evaluate, or record training activities or program effectiveness.
- Conduct or arrange for ongoing technical training and personal development classes for staff members.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Collected data on program efficacy through data analysis and implemented solutions for improvement.
- Gathered feedback from team and department leaders to devise new training materials targeted on current needs.
- Present information using variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
- Develop and organize training manuals, multimedia visual aids, and other educational materials.
- Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Senior Insurance Professional
USAA
Phoenix , AZ
2008.04 - 2015.10
- Provide virtual and in person support for training classes to meet needs of organization.
- Assist in onboarding training for employees who are transitioning for training into their new roles.
- Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, and property insurance.
- Customize insurance programs to suit individual customers, often covering variety of risks.
- Explain features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Perform administrative tasks, such as maintaining records and handling policy renewals.
- Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.
- Coached and developed results of 100+ new hire and senior employees.
Education
Bachelor of Science - Business Administration And Management
Grand Canyon University
Phoenix, Arizona08.2015
Skills
- Verbal and Written Communication
- Instructor Evaluations
- Training Program Design
- Creative Solution Development
- Project planning and development
- Problem-Solving
Certification
- P&C Personal Lines License - 14 years
Timeline
Senior Facilitator
USAA
2015.10 - Current
Senior Insurance Professional
USAA
2008.04 - 2015.10
Bachelor of Science - Business Administration And Management
Grand Canyon University
- P&C Personal Lines License - 14 years