David Cerda
Fort Worth,TX
Summary
Personable Medical Sales Representative with 2.5 years' experience selling medical products in facility or office settings. Knowledgeable in home medical equipment with client presentation skills. Valuable customer service skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Account Manager
Quipt Home Medical
North Richland Hills, TX
06.2023 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Negotiated contracts with clients to maximize profitability.
- Presented product features and advantages to potential customers during sales meetings.
- Ensured compliance with industry regulations when dealing with clients.
- Acted as main point of contact in matters relating to client concerns and needs.
Hospital Liaison
Rotech Healthcare
Venus, TX
03.2022 - 06.2023
- Developed new relationships with hospital staff to ensure successful coordination of patient care.
- Facilitated communication between hospital and community resources to ensure timely referrals.
- Provided support to patients and families during transitions from hospital to home or other facilities.
- Attended interdisciplinary meetings with physicians, nurses, social workers and other healthcare professionals to coordinate services.
- Provided education regarding insurance coverage options available through public programs or private insurers.
- Compiled and assessed patient medical records to help determine correct plans.
Order Processor
Rotech Healthcare
Venus, TX
01.2021 - 03.2022
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Maintained database of customer orders, tracking progress from receipt through delivery.
- Assisted customers with inquiries related to product availability or changes in order status.
- Provided support to sales staff regarding new customer accounts and processing requests.
- Answered customers' questions about products, prices and availability.
- Responded promptly to customer complaints concerning product quality or delivery issues.
Customer Service Representative
Rotech Healthcare
Venus, TX
12.2019 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Supervisor
George Arnold Painting Company
Mansfield, TX
04.2018 - 12.2019
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
Education
High School Diploma -
James Martin High School
Arlington, TX06-2016
Some College (No Degree) - Business Administration And Management
Tarrant County College District
Fort Worth, TXSkills
- Leadership
- Management skills
- Problem-solving
- Time management
- Client Relationship Management
- Patient Care Management
- Order Processing
- Documentation And Reporting
- Customer Service
References
References available upon request.
Timeline
Account Manager
Quipt Home Medical
06.2023 - Current
Hospital Liaison
Rotech Healthcare
03.2022 - 06.2023
Order Processor
Rotech Healthcare
01.2021 - 03.2022
Customer Service Representative
Rotech Healthcare
12.2019 - 01.2021
Supervisor
George Arnold Painting Company
04.2018 - 12.2019
High School Diploma -
James Martin High School
Some College (No Degree) - Business Administration And Management
Tarrant County College District