David Cerritelli
Ponchatoula,LA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Looking to join a team and bring over three decades experience to lead in either Sales, Finance or BDC as well as contributing to benchmark Customer Experience implementation and Training lanes
Overview
14
14
years of professional experience
Work History
BDC CX and Training Coordinator
Bergeron Automotive
02.2021 - Current
- Verified training program compliance with OEM
- Built and maintained professional relationships with vendors and suppliers.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Facilitated online shopping with website DR tool
- Worked with Department Heads to ensure excellent CX scores
- Trained Sales Staff on CX Follow-Up
- Managed Call Center leads and incoming calls to ensure appointment generation
- Managed Service BDC to ensure proper service lane appointment calendar was filled
BDC Manager
Crown Buick GMC
08.2019 - 02.2021
- Worked with Sales Management to ensure incoming leads were properly addressed
- Oversaw lead handling capabilities with templates and phone scripts.
- Posted appointments on internal board to notify sales department.
- Created and maintained Vendor Relationships and attended all Metrics Reviews
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Lent qualitative analytical support to lead data analysis testing policy.
- Helped team achieve goals to boost sales and build morale.
- Leveraged technology to respond to customer website, social media and email inquiries.
BDC Sales Manager
Mossy Motors
04.2014 - 08.2019
- Utilized CR-M and Desking tools to originate and structure automotive purchases
- Engaged in Early Manager Interventions. Meeting Customers early in their visit and along the Sales Process
- Trained Sales Force individually and in groups to ensure Company Customer Treatment standards were maintained
- Managed Inventory placement and presentation
- Properly completed deal folders for Business Office and ensured accuracy and thoroughness of data
- Involved in creating daily, weekly and monthly pricing specials based on OEM incentives
- Completed Retail Delivery Reports (RDR's) to ensure collection of incentives
BDC Director
Honda Of Slidell
01.2010 - 04.2014
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Attended Sales Meetings to collaborate with Sales Managers on potential opportunities
Education
Bachelor of Science - Business Admin
Florida State University
Tallahassee, FL06.1984
High School Diploma -
Holy Cross High School
Waterbury,Ct05.1980
Skills
- Team hiring, development and training
- Desk Management and Deal Structuring
- Finance Experience in contracting and rehash
- Daily, Monthly and Annual Forecasting
- Presentation Materials
- Employee Performance Management System
- Business Development Center Management and Implementation
- Training Solutions Development
Timeline
BDC CX and Training Coordinator
Bergeron Automotive
02.2021 - Current
BDC Manager
Crown Buick GMC
08.2019 - 02.2021
BDC Sales Manager
Mossy Motors
04.2014 - 08.2019
BDC Director
Honda Of Slidell
01.2010 - 04.2014
Bachelor of Science - Business Admin
Florida State University
High School Diploma -
Holy Cross High School
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