David Chambless
Sarasota,FL
Summary
Proven leader in the hospitality and property management sectors, notably with Bella Vista, where I spearheaded operations to significantly enhance customer satisfaction and streamline efficiency. Expert in operations management and customer service, my strategic approach to business planning and staff development has consistently boosted profitability and fostered positive, lasting relationships with clients and suppliers alike.
Overview
19
19
years of professional experience
Work History
Property Management Owner/Operator
Bella Vista
2012.08 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
- Trained and motivated employees to perform daily business functions.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Contributed positively to the local community through involvement in various events or charitable organizations.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Dropped and hooked trailers and changed configuration of equipment.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Restaurant Manager
Cornucopia
2008.03 - 2012.10
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
- Fostered positive work environment, leading to decrease in staff turnover.
Owner/Operator Catering
Cocino Del Rio
2005.03 - 2008.02
- Managed day-to-day catering business for multi-day river trips on the Grand Canyon an other large rivers.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Oversees all aspects of meal planning, preparation, and service. Ensures food safety, quality, and adherence to dietary restrictions. Manages catering staff, coordinates with trip leaders, and handles inventory.
- 3 years of experience in commercial catering or food service. Strong leadership and organizational skills. Knowledge of food safety regulations and dietary requirements. Ability to work in a fast-paced, outdoor environment.
Education
Bachelor Of Science - Recreation Management
Western Carolina University
Cullowhee, NC08.1999
High School Diploma - GED
Marietta High School
Marietta, GA05.1994
Skills
- Operations Management
- Documentation And Reporting
- Hiring
- Business Planning
- Staff Training and Development
- Sales negotiation
- Staffing
- Operations Oversight
- Budget Development
- Marketing expertise
- Strong Work Ethic
- Dependable and reliable
- Customer-Oriented
- Safe Driving Practice
- Customer Service
Timeline
Property Management Owner/Operator
Bella Vista
2012.08 - Current
Restaurant Manager
Cornucopia
2008.03 - 2012.10
Owner/Operator Catering
Cocino Del Rio
2005.03 - 2008.02
Bachelor Of Science - Recreation Management
Western Carolina University
High School Diploma - GED
Marietta High School
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