David Chappell
Sarasota,FL
Summary
An executive-level position in Print Production Management requiring an effective team leader and business strategist with a unique combination of technical and administrative acumen, and a demonstrated track record for driving sales, controlling costs and delivering bottom line results. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SUPERVISOR PRINT SERVICES
SARASOTA COUNTY SCHOOL DISTRICT
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Generated reports detailing findings and recommendations.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Devised and implemented processes and procedures to streamline operations.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Maintained compliance with company policies, objectives, and communication goals.
- Created and managed project plans, timelines and budgets.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance and coached and trained to improve weak areas.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Monitored workflow to improve employee time management and increase productivity.
- Developed effective improvement plans in alignment with goals and specifications.
- Resolved problems, improved operations and provided exceptional service.
CONSULTANT
CHAPPELL & ASSOCIATES CONSULTING
01.2014 - 01.2017
- Chappell & Associates Consulting was formed because of a need to educate school districts about their options when using for-profit privatized bus companies
- Even with today’s budget constraints; Chappell & Associates can show how a district can save money and continue to keep the safety of its students uncompromised.
CONTRACT MANAGER
FIRST STUDENT, DIVISION OF FIRST GROUP AMERICA
01.2011 - 01.2014
- Managed and maintained $4 million dollar contract for local school system
- Mastered challenges associated with building and maintaining robust and efficient supply chain strategies
- Led cross-functional project teams to define and implement new initiatives, and provided mentoring and guidance to team members as needed
- Consulted with management on a wide range of supply chain issues, including risk management and new growth opportunities
- Approached problems in a rational manner using sound strategies that ensured understanding and effective resolution in dealing with the county and the local teamsters union
- Extensive knowledge of and ability to manage complex financial analysis
- Managed transportation providers to ensure cost-effectiveness
- In 18 months’ time increased revenue in charter business, while at the same time brought expenditures in under budget.
PRESIDENT
SYMPHONY TRANSPORTATION CO., INC.
01.2004 - 01.2011
- Full service luxury transportation business, which included tour buses, corporate sedans and stretches in Jamestown, NC
- Successfully oversaw the start-up and development of Transportation Company from $0 to $1 million in revenue with 15 employees
- Developed award-winning advertising to brand the company in the first year; making it the second largest transportation company in the Triad area after three years
- Served as Vice President of the NCLA (North Carolina Limousine Association), and worked with the US Department of Transportation to improve guidelines in the Limousine Industry
- Attended limousine shows to keep current with emerging industry trends
- Established critical partnerships with major market transportation companies in New York, Chicago, and L.A
- Coordinated travel arrangements for top executives, international clients and celebrities
- Coordinated with Youth Jobs to arrange summer employment for students with and without disabilities.
VICE PRESIDENT & GENERAL PARTNER
TRANSGRAFX, INC.
01.1995 - 01.2004
- Manufacturing graphics firm, specializing in large transportation fleets, from design to manufacturing to application
- Greensboro, NC
- Spearheaded the acquisition of small local commercial graphics companies specializing in the manufacturing and production of fleet graphics for Fortune 500 Companies
- In 1998, opened retail stores to adapt to a changing market
- Developed a growth plan which exceeded 4 million in revenues by the 4th year
- Successfully negotiated the sale of the business in 2003.
Education
A.A. Public Administration -
Ferrum College
B.A. Business -
Dominion College
Skills
- Competitive Analysis/Performance Improvement
- Profit & Loss/Budgeting
- Sales & Merchandising
- Public Relations & Advertising
- Staff Development & Leadership
- Client Retention
- Procurement/Purchasing/SAP
- Mentoring to other business owners
- Risk Management-Transportation related
- Process Analysis
- Goal-Oriented
- Project Management
- Staff Management
- Business Administration
- Analytical Thinking
- Negotiation
Certification
Department of Transportation Drug Testing Certified
Awards
National Safety Location Award
Affiliations
- IPMA
Timeline
CONSULTANT
CHAPPELL & ASSOCIATES CONSULTING
01.2014 - 01.2017
CONTRACT MANAGER
FIRST STUDENT, DIVISION OF FIRST GROUP AMERICA
01.2011 - 01.2014
PRESIDENT
SYMPHONY TRANSPORTATION CO., INC.
01.2004 - 01.2011
VICE PRESIDENT & GENERAL PARTNER
TRANSGRAFX, INC.
01.1995 - 01.2004
SUPERVISOR PRINT SERVICES
SARASOTA COUNTY SCHOOL DISTRICT
A.A. Public Administration -
Ferrum College
B.A. Business -
Dominion College