Summary
Overview
Work History
Education
Skills
Timeline
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David Chappell

Rochester,NY

Summary

Dynamic Operations Manager with a proven track record at Chappell Logistics, excelling in dispatch and compliance. Expert in negotiation and workflow optimization, I successfully enhanced production performance metrics. Adept at customer support and technical problem-solving, I thrive in fast-paced environments, driving efficiency and ensuring regulatory compliance. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.

Overview

11
11
years of professional experience

Work History

Operations Manager

Chappell Logistics
Lawrenceville, GA
11.2015 - 01.2019
  • Managed daily operations including dispatch and compliance.
  • Negotiated load assignments with brokers.
  • Oversaw driver onboarding/offboarding and licensing.
  • Analyzed data from daily reports to identify trends in production performance metrics.`

Owner / Operations Lead

Rosa Chappell
Leitchfield, KY
07.2011 - 09.2015
  • Founded and managed a small tech repair business.
  • Handled marketing, vendor negotiations, and repairs.
  • Ensured compliance with tech service regulations.

Collections Agent

Citi Group
Louisville, KY
02.2009 - 05.2011
  • Managed first-lien collections.
  • Negotiated repayment plans and de-escalated calls.
  • Scheduled follow-ups and customer solutions.

Logistics Associate

Office Eagle
Fort Knox, KY
08.2007 - 11.2008
  • Finalized orders and coordinated deliveries.
  • Collaborated with procurement and customers.

Education

Associate of Arts - Business Administration

KCTCS (Kentucky Community & Technical College System)
Louisville, KY
05-2032

Bachelor of Business Administration -

Bellarmine University
Louisville, KY
05.2025

Skills

  • Customer Support & Communication
  • Technical Problem Solving
  • MS Office Suite & Business Software
  • De-escalation & Negotiation
  • Dispatch & Scheduling
  • Workflow Optimization
  • Inventory & Vendor Coordination
  • Call Center Operations

Timeline

Operations Manager

Chappell Logistics
11.2015 - 01.2019

Owner / Operations Lead

Rosa Chappell
07.2011 - 09.2015

Collections Agent

Citi Group
02.2009 - 05.2011

Logistics Associate

Office Eagle
08.2007 - 11.2008

Associate of Arts - Business Administration

KCTCS (Kentucky Community & Technical College System)

Bachelor of Business Administration -

Bellarmine University