Open To Work
David Chester
Montgomery,Texas
Work Preference
Job Search Status
Open to workDesired start date: Open to discussion
Desired Job Title
ManagerSenior Business Systems AnalystProject ManagerOperations ManagerWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Montgomery, Texas, USThe Woodlands, TXHouston, TX
Open to relocation: No
Salary Range
$130000/yr - $300000/yrImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programsFlexible work hoursSummary
During my career, I have learned that the only constant, is change. Whether it is the systems that are used to manage the Business, the data flowing into and out of those systems, or the processes and procedures that partners use, there is always a need to update and innovate. My experience as a Sr. Business Systems Analyst, a Sr. Systems Analyst, a Software Development and Support Manager, and an Operations Manager make me a strong candidate for my next challenge. I have more than 11 years of experience using, training, testing, and troubleshooting Oracle systems (North America and EMEA), 3+ years interacting with SAP (payroll automation), 6+ years managing a team of SQL, .Net, and HPUX programmers, and have served as a project manager on numerous system and software development projects. I thrive on being part of a leadership team and helping to make a difference in how things get done.
Overview
30
30
years of professional experience
Work History
Senior Business Systems Analyst
Starbucks Coffee Company
04.2014 - Current
- As part of the CFS Solutions and Services team, I am responsible for day-to-day systems and business process support as well as technical usage support for 40 + CFS team members.
- Primary duties: Support and technical expertise include all Starbucks Oracle environments, ORBIT reporting software, and OBI reporting environments as accessed by CFS users
- SharePoint administration for the CFS department and individual team sites.
- Project Manager – HighRadius Cloud Cash Applications, Collections, Deductions, and Analytics (multiple separate projects).
- Project Lead – Project CLIF – Database development to generate Customer Late Fee Invoices for multiple Customer Profile Classes and multiple currencies.
- Project Manager for Project Clean Swipe (credit card processing automation)
- Project Lead – (CFS Pricing) Project Phoenix
- Project SME/Trainer – BRIO to ORBIT reporting services conversion
- Project Member/SME – Oracle R12 Upgrade project (final UAT)
- CFS Lead – Desktop Procedure automation using Help Systems BPA Server software (RPA)
- Supervisor for CW’s hired to develop Access DB solutions and fulfill general BSA responsibilities.
- Solutions and Services Team Member –As a member of the CFS Solutions and Services team, I train, support, lead, advise, and troubleshoot numerous systems and processes.
- CFO Training Café – Technical Pillar Lead - Train, organize, schedule, and assist with setup and configuration of audio and video recording equipment used during CFO TC training sessions, SharePoint Admin for CFO Training Café site.
- CFS LEAN Team Member – LEAN team member responsible for BSA technical advisory of reported LEAN opportunities and requested LEAN solutions.
Operations Manager, Accounts Receivable
Starbucks Coffee Company
02.2024 - 11.2024
- Streamlined operational processes to enhance efficiency and reduce delays.
- Managed cross-functional teams to achieve project goals and maintain workflow consistency.
- Analyzed operational data to identify trends, optimizing resource allocation and productivity.
- Established key performance indicators, monitoring progress to ensure alignment with business objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Senior Systems Analyst
Columbia Distributing Co.
11.2008 - 04.2014
- VIP (Vermont Information Processing) System Support, Configuration, and upgrading.
- Primary Responsibilities: WMS Configuration, Inventory Control Support, Physical Inventories, Picking and Night Operations, Invoicing, Sales Force Automation, Delivery Route Accounting, Route Reconciliation, Purchasing, Pricing, Reporting, Surveys, Red Bull (Driver Sell) training and support.
- WCS Interface and Integration (Contech Systems, W&H Systems)
- Vocollect Voice Pick – Configuration, Support. Training, Documentation
- Kronos - Configuration, Support, Upgrade, and Training
- Great Plains - Support, Troubleshooting, Interface Configuration (ADP, Kronos)
- Serve as point of contact between the Business and our user community. Translating bugs and issues into Help tickets. Relaying potential fixes, work arounds, and solutions back to the users.
- Secondary Responsibilities Include: Roadnet (UPS Logistics Delivery Routing software) support, Sales and Delivery PDA configuration and support, Customer Service systems, HRIS, printing support and overall system AS400 productivity and usability issues.
Manager - Software Development and Support
Alaska Distributors Co.
07.1999 - 11.2008
- Managed team of Software Engineers, Software Specialists, and Database Administrators.
- Co-Project Lead on ERP migration from custom HP3000-UX to VIP
- Project Lead on WCS installation and configuration (SEAYCO Integrators)
- Project Manager, lead software trainer for sales force Automation Software.
- Inventiv Software LLC – Pocket Advantage, Trained and rolled out to more than 150 sales reps and sales managers.
- Project Lead for Route Accounting Delivery Staff Automation – Warehouse Check-In Software (Truck Acct/Driver Check-In Custom software package designed, written, tested in house).
- Project Lead for Attendance Enterprise, a SQL based corporate time collection/time management software program
- Primary support contact for SQL based Microsoft Business Solutions – Great Plains Payroll/HR software package.
- Corporate SQL Database Administrator. Responsible for setup and installation, database maintenance, backup and recovery, user connectivity and training, and custom software package DSN configuration.
Microsoft System Test II
Volt Technical Resources
06.1998 - 07.1999
Sr Support Specialist
Hewlett Packard, HP
03.1996 - 06.1998
Education
Bachelor of Science - Information Technology
Skills
- ERP/WMS/WCS Configuration, Support, Testing, Training, Systems Migrations and Upgrades
- Project Management – Managed numerous successful projects from Initiation to Closure
- Process documentation and Process improvement – (Plan, Do, Check, Act)
- LEAN (Starbucks version – 8 wastes disguised as productivity)
- Change Management – (Request, Analyze, Approval, Implementation, Review)
- Reporting Developer and Analyst (Orbit, OBI, Incorta, Cognos, SQL Reporting Services)
- Robotic Process Automation (RPA) - HelpSystems Automate
- Employee/Team engagement, mentorship, motivation, growth
- HighRadius Cash Applications - Collections - Deductions
- Team/Dept Sharepoint Administration
- Cross-functional teamwork
Timeline
Operations Manager, Accounts Receivable - Starbucks Coffee Company
02.2024 - 11.2024
Senior Business Systems Analyst - Starbucks Coffee Company
04.2014 - Current
Senior Systems Analyst - Columbia Distributing Co.
11.2008 - 04.2014
Manager - Software Development and Support - Alaska Distributors Co.
07.1999 - 11.2008
Microsoft System Test II - Volt Technical Resources
06.1998 - 07.1999
Sr Support Specialist - Hewlett Packard, HP
03.1996 - 06.1998
University of Phoenix - Bachelor of Science, Information Technology