Summary
Overview
Work History
Education
Skills
Volunteer Experience
Professional Development
Certification
References
Timeline
David C. Hitchcock

David C. Hitchcock

Eagle,ID

Summary

Versatile Sr. Principal Technical Program Manager with a record of leading high-impact programs across engineering, data, and infrastructure teams. Drives practical solutions through thoughtful planning, clear communication, and strong alignment between technical delivery and business priorities. Led key initiatives involving automation, cloud integration, and machine learning, including a Python and SQL-based workflow improvement that tripled processing efficiency. Experienced in building secure systems, managing API delivery, and ensuring compliance with GDPR and CCPA standards across distributed platforms.

Overview

23
23
years of professional experience
3
3

Certifications

Work History

Sr. Principal Technical Program Manager

Oracle
Boise
07.2021 - 05.2025
  • Led the overhaul of legacy automation workflows by applying Python, HTML, SQL, JSON, and machine learning techniques,
    resulting in a threefold increase in throughput, and improved data accuracy across internal operations.
  • Oversaw the delivery of complex technical programs by embedding DevSecOps practices into development cycles, reducing security risks, supporting audit readiness, and ensuring compliance with evolving regulatory requirements.
  • Collaborated with senior leadership to identify and prioritize roadmap features tied to security, compliance, and operational efficiency; defined measurable metrics to track release impact, and consistently supported quarterly delivery goals.
  • Improved planning and coordination by enhancing the usage of Jira and Confluence across teams, enabling structured backlog grooming, clearer documentation, and more predictable sprint execution across engineering and product teams.

Sr. Technical Program Manager

Balsam Brands
Boise
12.2017 - 07.2021
  • Led improvements to e-commerce order and payment systems by updating backend architecture and coordinating with technical teams, which increased order processing speed and reduced failure rates during peak traffic.
  • Worked with engineering, design, and business teams to revise workflows for remote and distributed teams, cutting sprint times, and improving handoffs between product and development.
  • Managed planning and delivery of key system integrations with Salesforce, PayPal, and Affirm, ensuring accurate transaction handling, and more reliable inventory tracking across sales platforms.
  • Set up reporting tools to track feature progress, backlog status, and development pace, while also guiding updates to meet CCPA and GDPR requirements across product and customer data systems.
  • Directed teams to operational excellence by optimizing for short term execution while planning for long term technical capabilities
  • Coach team members to help them realize their full potential while using full stack development in .NET / C# on AWS. MS SQL

Sr. Software Engineer

HEALTHCAST, INC.
Boise
04.2016 - 11.2017
  • Designed and implemented SSO authentication for enterprise healthcare platforms using a custom C++ credential provider,
    cutting login delays in half, and supporting seamless access across multiple systems.
  • Developed RESTful APIs to support mobile identity and authentication workflows, ensuring consistent performance, data integrity, and alignment with healthcare access control requirements.
  • Introduced AES encryption and PIN-based proximity card login features to strengthen user authentication and secure sensitive patient data, addressing specific internal audit findings.
  • Partnered with product managers and IT security teams to translate regulatory obligations into technical updates, while
    mentoring interns and junior engineers through code reviews, task planning, and hands-on development.

Sr. Software Engineer / Lead

HEWLETT-PACKARD INC
Boise
01.2002 - 04.2016
  • Led cross-regional development of predictive analytics tools using machine learning and business intelligence, reducing
    warranty service costs, and support resolution time by improving early issue detection.
  • Defined technical requirements and implemented data integration systems using Vertica, Hadoop, and Oracle, enabling large-scale analysis of customer issues and system diagnostics.
  • Designed and supported full-stack applications using .NET and C++ for internal and customer-facing tools, improving
    troubleshooting accuracy, and reducing manual support tasks.
  • Delivered RESTful APIs for mobile applications deployed on handheld devices, integrating with AWS-hosted back-end systems to ensure secure data access, synchronization, and system reliability.

Education

Masters of Science - Software Engineering

National University, San Diego, CA

Bachelor of Science - Computer Science

National University, San Diego, CA

Skills

  • Strategic product planning
  • Agile/Scrum leadership (CSM certified)
  • Metrics-driven decision-making (KPIs, OKRs)
  • Cross-functional team leadership
  • Negotiation and influence at all levels
  • Strategic planning and execution
  • Effective cross-functional communication
  • Stakeholder alignment and relationship building
  • Team mentorship and talent support
  • Cross-regional collaboration
  • Organizational development
  • Adaptability in dynamic environments

Volunteer Experience

  • Paint the Town, Boise, ID
  • Rake Up Boise, Boise, ID
  • Eagle Community Food Bank, Eagle, ID

Professional Development

  • Mastering .NET Framework – Wintellect, Jeffrey Richter
  • Effective Leadership Skills – HP
  • Project Fundamentals – HP
  • Working Effectively with India – HP
  • Color Graphics Systems – UCLA
  • Advanced UI Design – UCLA

Certification

  • CSM
  • AI in Project Management
  • Scrum For Managers

References

References available upon request.

Timeline

Sr. Principal Technical Program Manager - Oracle
07.2021 - 05.2025
Sr. Technical Program Manager - Balsam Brands
12.2017 - 07.2021
Sr. Software Engineer - HEALTHCAST, INC.
04.2016 - 11.2017
Sr. Software Engineer / Lead - HEWLETT-PACKARD INC
01.2002 - 04.2016
National University - Masters of Science, Software Engineering
National University - Bachelor of Science, Computer Science

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