Office 365
David Christensen
Salt Lake City,UT
Summary
Efficient and experienced retail manager with 10+ years of experience in managing daily operations, leading teams, and driving business growth. Proven in developing and implementing strategic plans, establishing strong relationships with key stakeholders, and providing exceptional customer service. Skilled in retail sales, inventory control, and retail management. Currently enrolled in Computer Science. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
33
33
years of professional experience
1
1
Certification
Work History
General Manager
Fast Stop Convenience Stores
04.2023 - 08.2024
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
Assistant Manager
Speedway/7-ELEVEN
01.2019 - 04.2023
- Supervised and trained a team of 8 employees, providing guidance and support to maximize productivity
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Customer Service Lead
Pick n Pull Auto Dismantlers
04.2021 - 03.2023
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding response time goals
Customer Service Representative
Walmart
02.2005 - 07.2017
- Cash Handling
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Master Sergeant
U.S. Army
05.1991 - 10.2006
- Serving as a brigade's NCO in charge
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Education
2 years in Computer Science - undefined
American Public University
Charleston, WV09.2024
Skills
- Retail Sales (8 years)
- Inventory Control (5 years)
- Payroll (3 years)
- Budgeting (5 years)
- Assistant Manager Experience (3 years)
- Retail Management (10 years)
- Profit & Loss (4 years)
- Computer Science (2 years)
- Vendor Sourcing
- Business Administration
- Operations Oversight
- Customer Relationship Management
Certification
Food Handler Certification
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- VFW
Software
Google Workspace
Timeline
General Manager
Fast Stop Convenience Stores
04.2023 - 08.2024
Customer Service Lead
Pick n Pull Auto Dismantlers
04.2021 - 03.2023
Assistant Manager
Speedway/7-ELEVEN
01.2019 - 04.2023
Customer Service Representative
Walmart
02.2005 - 07.2017
Master Sergeant
U.S. Army
05.1991 - 10.2006
2 years in Computer Science - undefined
American Public University
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