David Christian
Leesburg,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated employee resource expertise, including competitive offerings, pricing and market positioning.
Overview
28
28
years of professional experience
Work History
National Director of Operations
Exela Technologies
04.2015 - Current
- Oversaw day-to-day activities in accordance with business objectives of $4.5mm operation.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Mentored and coached team members to foster productive and engaging work environment for 125 employees.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Defined, implemented, and revised operational policies and guidelines.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Trained new employees on proper protocols and Human Resource standards.
- Trained and guided team members to maintain high productivity and performance metrics via daily/weekly/monthly KPI's.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members in 15 states and 2 countries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance in achievement of designated SLA's.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reported issues to higher management with great detail.
Regional Director of Operations
Forrest Solutions Staffing Company
08.2013 - 10.2014
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Set team and individual KPIs and provided regular, actionable feedback.
- Oversaw day-to-day production activities in accordance with business objectives in 4 states.
- Monitored budget and utilized operational resources to manage $17mm book of business.
- Mentored and coached 438 team members to foster productive and engaging work environment.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
Senior Director of Operations
Canon Business Process Services
08.1995 - 08.2013
- Collaborated with senior management to develop and execute long-term corporate goals and objectives on $17mm book of business.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness, improving margin by 4.4%.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Mentored and coached 438 team members to foster productive and engaging work environment.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Interacted well with customers to build connections and nurture relationships.
- Observed each managers individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Trained and guided team of 8 Account Managers to maintain high productivity and performance metrics.
Education
BBA - Management
University of Mississippi
University, MS05.1990
Skills
- Develop Policies
- Strategic Consulting
- Strategic Vision
- Constructive Feedback
- Leadership Training
- Culture Transformation
- Performance Analysis
- Budgetary Reviews
- Performance Monitoring and Evaluation
- Process Improvement
- Operations Leadership
Beekeeper
I have recently started to keep honey bees with my father in order to help address the continuing pollinator crisis. I currently have two hives that are doing very well and are already producing honey.
Timeline
National Director of Operations
Exela Technologies
04.2015 - Current
Regional Director of Operations
Forrest Solutions Staffing Company
08.2013 - 10.2014
Senior Director of Operations
Canon Business Process Services
08.1995 - 08.2013
BBA - Management
University of Mississippi