David Christos
Silver Spring,Maryland
Summary
Dynamic Business Analyst with FINRA expertise in requirements analysis and data-driven decision making. Achieved operational excellence by optimizing workflows and enhancing project delivery timelines. Proven track record in collaborative problem-solving, driving continuous innovation, and improving customer satisfaction through targeted analytics strategies. Skilled in developing comprehensive reports and dashboards for informed decision-making.
Overview
25
25
years of professional experience
Work History
Business Analyst
FINRA
01.1999 - 04.2024
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Increased resource efficiency by analyzing detailed business requirements.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Enhanced company-wide decision-making by developing comprehensive reports on key performance indicators.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Optimized business operations by designing and introducing efficient workflow processes, which led to smoother project execution.
- Drove operational efficiency by automating routine tasks, freeing up staff to focus on more complex issues.
- Increased project visibility by creating comprehensive dashboard for real-time status updates, improving stakeholder communication.
- Improved decision-making with comprehensive risk assessments, identifying potential issues before they impacted projects.
- Enhanced customer loyalty with targeted analytics strategies, pinpointing areas for improvement in service delivery.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Reduced costs through meticulous budget management and cost-benefit analysis for each project phase.
- Improved data governance with establishment of standardized protocols, ensuring consistency and accuracy across datasets.
- Increased revenue opportunities by analyzing sales data and identifying underperforming areas for targeted improvement.
- Strengthened regulatory compliance by updating internal processes in line with new industry standards and legislation.
- Boosted team productivity by introducing agile methodologies, fostering more dynamic and responsive work environment.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Enhanced user experience on company website by analyzing user feedback and implementing necessary adjustments.
- Fostered culture of continuous improvement by leading regular review sessions to identify and implement process enhancements.
- Enhanced data accuracy by implementing rigorous data validation techniques, leading to more reliable business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Implemented business intelligence solutions to increase operational efficiency.
- Collaborated with stakeholders to identify business needs and data sources.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Provided technical support for troubleshooting analytics and reporting issues.
- Generated ad-hoc reports to evaluate specific business requirements.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed and implemented data governance policies and procedures.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Created data models to support decision-making processes.
- Created dashboards to monitor and track key performance indicators.
Education
No Degree - Computer Information Systems
University of Maryland, College Park
College Park, MDSkills
- Requirements analysis
- Data-driven decision making
- Collaborative decision-making
- Analytical problem-solving
Timeline
Business Analyst
FINRA
01.1999 - 04.2024
No Degree - Computer Information Systems
University of Maryland, College Park
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