Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

David Cicotte

Merrimack,NH

Summary

Results-driven General Sales Manager proficient in all aspects of the Automotive Industry. Specialized in increasing sales and maximizing team success. Talented motivator and leader with a decisive, hardworking and resourceful approach.

Overview

13
13
years of professional experience
1
1
Certification

Work History

General Sales Manager

Nissan Of Lebanon
05.2023 - Current
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Streamlined communication channels between sales, marketing, and customer service departments to ensure a cohesive approach to business development.
  • Developed and implemented comprehensive salesperson training program.
  • Established lasting client partnerships by understanding their unique needs and providing tailored solutions.
  • Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.

General Sales Manager

Allen Mello Chrysler Jeep Dodge Ram
01.2022 - 11.2022
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
  • Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
  • Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Developed and implemented comprehensive salesperson training program.

General Manager

Dan O'Brien Nissan
01.2021 - 12.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Team Leader / Closer / Co Founder

Just Drive Events
03.2016 - 10.2020
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Promoted high standerds through personal example to help each member understand expected behavious and standards.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Team Leader /Store Closer

Intelligent Automotive Marketing
03.2014 - 04.2016
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Gathered, organized and input information into digital database.
  • Coordinated with other department leads to ensure all tasks were completed in a timely manner before closing time arrived.

Account Executive

Zurich Insurance Company
01.2011 - 04.2013
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Attended networking events to build relationships and identify sales opportunities.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.
  • Gained understanding of goals, objectives and processes to meet client business needs.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.

Education

No Degree - Business / Psychology

University of New Hampshire
Durham, NH

Skills

  • Leadership and team building
  • Employee Motivation
  • Team Development
  • Sales Development
  • Profitability improvement
  • Sales Leadership
  • Training and coaching
  • Sales process optimization
  • Sales Coaching
  • Performance Management
  • Sales processes
  • B to B sales
  • Promotional sales events
  • Sales expertise
  • Decision-Making

Accomplishments

Training and Courses:


Dale Carnegie: How to win friends and influence people

Anthony Robbins

Andy Elliot

Zig Ziglar

Joe Girard

Grant Cardone

Brian Tracy

John Maxwell

NY State Insurance: Property and Casualty / Finance and Insurance License


Certification

  • CSP - Certified Sales Professional
  • NY State Insurance P&C / F&I License

Timeline

General Sales Manager

Nissan Of Lebanon
05.2023 - Current

General Sales Manager

Allen Mello Chrysler Jeep Dodge Ram
01.2022 - 11.2022

General Manager

Dan O'Brien Nissan
01.2021 - 12.2021

Team Leader / Closer / Co Founder

Just Drive Events
03.2016 - 10.2020

Team Leader /Store Closer

Intelligent Automotive Marketing
03.2014 - 04.2016

Account Executive

Zurich Insurance Company
01.2011 - 04.2013

No Degree - Business / Psychology

University of New Hampshire

Similar Profiles

CREATE PROFILE
David Cicotte