David Cisneros Ayala
Half Moon Bay,CA
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Global Security Operations Center Operator
Wilson Sonsini Goodrich & Rosati/ Securitas Security Services
11.2019 - Current
- Entrusted in monitoring surveillance and access system operations for the clients 20 national/international offices. Complete daily tasks that include, but are not limited to, generating access reports, activity reports, data logs, and records.
- Respond to any and all alarms, calls, incidents and requests in a timely manner and communicate with all departments of the office, including office managers in correspondence to the appropriate office. Demonstrate and provide excellent customer service to all clients, employees, contractors and fellow co-workers.
- Prepare and escort all external contractors throughout the campus and assist as needed. Work closely with outside vendors, building engineers, and the client to ensure a safe and professional environment.
- Confided and appointed to team Shift Lead, to which includes managing fellow co-workers as required, as well as retaining confidential information.
- Responsible for the creation and issuance of all national/international office badges.
- Excellent time management, leadership, team management and multitasking skills.
- Operate security system programs to monitor facility access and enhance safety protocols.
- Conducted regular inspections to ensure compliance with security standards and procedures.
- Trained new staff on operational procedures and emergency response protocols.
- Coordinated incident reporting and documentation to maintain accurate records.
- Implemented process improvements to streamline operational workflows and enhance efficiency.
- Mentored junior operators, fostering skill development and adherence to best practices.
- Developed training materials for staff orientation, promoting consistency in service delivery.
- Provided on-the-job training to newly hired workers and team members.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
Utility Forester
The Davey Resource Group
San Jose, CA
09.2019 - 11.2019
- Inspected utility infrastructure and powerlines to determine and deter potential safety and fire hazards caused by any and all overgrown vegetation.
- Corresponded with Utility Arborist to provide the necessary trimming and cutting of any vegetation/trees listed on work orders.
- Visually inspected PG&E powerlines, cell posts and other equipment. Created maps, work orders and visual presentations of upcoming areas of work within our project zone that require attention.
- Communicate and interact with property owners and homeowners regarding work/maintenance happening in or around their property. Interact and provide useful information to clients, regarding the type of vegetation/trees found on their residential/commercial properties.
- Conducted tree health assessments to determine maintenance needs and improve urban forestry practices.
- Developed and implemented site-specific vegetation management plans to enhance ecological integrity.
- Collaborated with landowners to obtain necessary permissions for vegetation maintenance on their property.
- Conducted risk assessments for potential hazard trees along transmission corridors that lead to targeted mitigation efforts.
- Reduced power outages by effectively identifying, marking, and removing hazardous trees near utility lines.
Education
High school diploma -
Half Moon Bay High School
Half Moon Bay, CA06.2017
Skills
- Administrative experience
- Security Systems Experience
- Bilingual
- Communication skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Efficient multitasking
- Effective communication
- Staff management
- Punctual and dependable
- Continuous improvement
- Computer literacy
- Organizational skills
- Supervising experience
Certification
- Guard Card License- November 2025 to November 2027
- CPR/First Aid Certified- February 2025 to February 2027
- Valid Driver's License
Languages
Spanish - Fluent
English
Timeline
Global Security Operations Center Operator
Wilson Sonsini Goodrich & Rosati/ Securitas Security Services
11.2019 - Current
Utility Forester
The Davey Resource Group
09.2019 - 11.2019
High school diploma -
Half Moon Bay High School
CPR & AED Certified
Strong reading, writing and speaking bilingual skills in Spanish and English.