Dawn O'Brien
Sugar Land,TX
Summary
Detail-oriented professional with extensive experience in conducting inspections and investigations. Skilled in training and mentoring staff, fostering collaboration, and maintaining regulatory compliance. Committed to enhancing quality assurance processes to promote safety and well-being for individuals with disabilities.
Overview
22
22
years of professional experience
Work History
Inspector V
Health & Human Services Commision
Houston, TX
01.2019 - Current
- Conducted on-site complaints, abuse, neglect, and exploitation investigations and inspections to ensure compliance with state and federal health and safety regulations, including Post Management Conservative Cases and individuals with mental, intellectual, and developmental disabilities.
- Completes deficiencies, and narratives for inspections or survey reports to support findings from regulatory while working with Quality Assurance.
- Participate in daily team meetings every other month to ensure timeframes are met by team members, and review team members' reports prior to being sent out to Quality Assurance as a team lead.
- Responsible for testifying during court proceedings for areas of noncompliance regarding policies and procedures.
- Responsible for participating in monthly team meetings with the Program Manager, Area Director, and team members for training purposes, and offering feedback.
- Assist with training and mentoring team members.
- Responsible for facilitating and working with team members during surveys that include preparation for the survey, record reviews, interviews, and observations while delegating tasks to team members and following HCS and TxHmL procedures.
Service Provider Supervisor
Texana Center
Rosenberg, TX
01.2012 - 01.2017
- Managed HCS Waiver homes to individuals with Mental Intellectual Developmental Disability to ensure their health and safety.
- Developed and implemented programs, health care plans, and individual risk management plans for consumers while working with the interdisciplinary team.
- Supervised and created a monthly schedule for 17 to 20 staff members.
- Oversaw training to ensure compliance with state regulations and the specific needs of the individuals.
- Created and reviewed employee performance appraisals, and was responsible for the hiring process, which included reviewing applications, resumes, setting up the interviews, and interviewing staff.
- On call 24/7 to assist with the medical needs of the individual, and for when staff call in to their shift.
Program Director
REM Hennepin, Inc.
Minneapolis, Minnesota
05.2003 - 11.2011
- Managed waiver homes for adults with mental, intellectual, developmental disabilities, and traumatic brain injury to ensure health and safety.
- Supervised and created a monthly schedule for 18 staff members.
- Oversaw training to ensure compliance with state regulations and the specific needs of the individuals.
- Created and reviewed employee performance appraisals, and was responsible for the hiring process, which included reviewing applications, resumes, setting up the interviews, and interviewing staff.
- On call 24/7 to help with severe storm evacuation and assist with medical needs for the individuals.
Education
Bachelor of Arts - Sociology
Northern Illinois University
Dekalb, IL12-1991
Skills
Risk management and quality assurance
- Inspection techniques
- Regulatory compliance reporting
Accomplishments
- Received recognition from Quality Assurance in 2024 and 2025 for receiving high scores on my reports.
Timeline
Inspector V
Health & Human Services Commision
01.2019 - Current
Service Provider Supervisor
Texana Center
01.2012 - 01.2017
Program Director
REM Hennepin, Inc.
05.2003 - 11.2011
Bachelor of Arts - Sociology
Northern Illinois University
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