Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
ProjectManager
David Clary

David Clary

Customer Service Representative
Hollywood,FL

Summary

Customer Service professional bringing top-level skills combined with years of professional and life experience in Customer Service and Teaching, actively seeking a career position as a Remote, Online Customer Service Representative. An ideal position will provide the opportunity to learn and add new skills, work with a dynamic company and team, and deliver satisfied customer experiences by employing my years of training and experience in understanding customer behavior, expectations, and delivering customized solutions to ensure customer satisfaction and loyalty.

Overview

18
18
years of professional experience
9
9
years of post-secondary education

Work History

English as a Second Language Teacher

VIPKID
Chiang Mai, Thailand
04.2016 - 11.2021
  • Mastered and implemented VIPKID's ESL curriculum to improve English grammar and conversational abilities for over 500 Chinese students.
  • Mastered and implemented VIPKID's software and internet platform to deliver over 16,000, 25-minute, one-to-one classes and over 8,000 hours of online teaching and professional services.
  • Built long-term client relationships with parents and students to foster learning and satisfy customer demands.

Foundation Year ESL Professor

VNUK - Danang University Of Economics
Danang, Vietnam
09.2015 - 01.2016
  • Developed and taught ESL curriculum to improve English grammar and conversational abilities to over 70 freshmen students in two weekly classes.
  • Integrated software and internet technologies to diversify instruction and student world awareness.
  • Supported students holistically to achieve individual academic success.

Services Technician

AT&T Communications (BellSouth)
Deerfield Beach, FL
09.2003 - 11.2014
  • Explained diagnostic findings to customers and outlined repair or service options to an average of 6 customers per day over an 11 year career.
  • Evaluated systems according to predetermined checklists and procedures.
  • Outlined and implemented repair and resolution procedures
  • Responded to customer inquiries and issues quickly and professionally to increase customer satisfaction and loyalty.

Education

Master of Arts - New Testament History

Reformed Theological Seminary
Orlando, FL
09.1996 - 06.2002

Bachelor of Arts - History

Kyper College
Grand Rapids, MI
09.1993 - 06.1996

Skills

Customer Service training and experience across multiple companies, career genres and work disciplines

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Work Availability

monday
tuesday
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saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

English as a Second Language Teacher

VIPKID
04.2016 - 11.2021

Foundation Year ESL Professor

VNUK - Danang University Of Economics
09.2015 - 01.2016

Services Technician

AT&T Communications (BellSouth)
09.2003 - 11.2014

Master of Arts - New Testament History

Reformed Theological Seminary
09.1996 - 06.2002

Bachelor of Arts - History

Kyper College
09.1993 - 06.1996
David ClaryCustomer Service Representative