David Clary
Customer Service Representative
Hollywood,FL
Summary
Customer Service professional bringing top-level skills combined with years of professional and life experience in Customer Service and Teaching, actively seeking a career position as a Remote, Online Customer Service Representative. An ideal position will provide the opportunity to learn and add new skills, work with a dynamic company and team, and deliver satisfied customer experiences by employing my years of training and experience in understanding customer behavior, expectations, and delivering customized solutions to ensure customer satisfaction and loyalty.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
English as a Second Language Teacher
VIPKID
Chiang Mai, Thailand
04.2016 - 11.2021
- Mastered and implemented VIPKID's ESL curriculum to improve English grammar and conversational abilities for over 500 Chinese students.
- Mastered and implemented VIPKID's software and internet platform to deliver over 16,000, 25-minute, one-to-one classes and over 8,000 hours of online teaching and professional services.
- Built long-term client relationships with parents and students to foster learning and satisfy customer demands.
Foundation Year ESL Professor
VNUK - Danang University Of Economics
Danang, Vietnam
09.2015 - 01.2016
- Developed and taught ESL curriculum to improve English grammar and conversational abilities to over 70 freshmen students in two weekly classes.
- Integrated software and internet technologies to diversify instruction and student world awareness.
- Supported students holistically to achieve individual academic success.
Services Technician
AT&T Communications (BellSouth)
Deerfield Beach, FL
09.2003 - 11.2014
- Explained diagnostic findings to customers and outlined repair or service options to an average of 6 customers per day over an 11 year career.
- Evaluated systems according to predetermined checklists and procedures.
- Outlined and implemented repair and resolution procedures
- Responded to customer inquiries and issues quickly and professionally to increase customer satisfaction and loyalty.
Education
Master of Arts - New Testament History
Reformed Theological Seminary
Orlando, FL 09.1996 - 06.2002
Bachelor of Arts - History
Kyper College
Grand Rapids, MI 09.1993 - 06.1996
Skills
Customer Service training and experience across multiple companies, career genres and work disciplines
Trained in and mastered multiple software and internet platform technologies
Training and real-world experience in Customer Service, Teaching and Sales
World-wide experience through extensive travel and having lived and worked in SE Asia for over 7 years
Over 8,000 interactive, online teaching hours
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
English as a Second Language Teacher
VIPKID
04.2016 - 11.2021
Foundation Year ESL Professor
VNUK - Danang University Of Economics
09.2015 - 01.2016
Services Technician
AT&T Communications (BellSouth)
09.2003 - 11.2014
Master of Arts - New Testament History
Reformed Theological Seminary
09.1996 - 06.2002
Bachelor of Arts - History
Kyper College
09.1993 - 06.1996