DAVID CLIFFORD
Reisterstown,MD
Summary
Determined Store Director with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
24
24
years of professional experience
Work History
Store Director
Safeway
04.2019 - Current
- Managed a team of 100 or more associates.
- Oversaw staffing and training, safety compliance, inventory control, and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported store and staff issues, financial goals, and sales to the district manager.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
- Utilized information technology to record sales figures for data analysis and forward planning.
- Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
- Converted a new store location from the ground up by hiring and training an efficient team.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
Assistant Store Director
Safeway
11.2017 - 04.2019
- Supervised employees and different store departments, ensuring daily adherence to processes.
- Partnered with store director to interview, hire, train, and develop department managers and team members to build and sustain high in-store performance.
- Partnered with store manager to create solutions for processes and personal issues.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Organized shift huddles to communicate and resolve issues during night operations.
Grocery Manager
Safeway
05.2015 - 11.2017
- Managed a staff of 15 sales associates.
- Prepared store for non-perishable inventory.
- Trained new employees on proper protocols and customer service standards.
- Coached staff on appropriately handling difficult and complicated sales.
- Increased sales through creative merchandising and adherence to the marketing plan.
- Mapped process activities to desired outcomes to rectify operational inefficiencies.
- Recommended operational improvements based on tracking and analysis.
Dairy Lead
Safeway
06.2004 - 05.2015
- Organized racks and shelves to maintain the visual appeal of the store
- Developed positive customer relationships through friendly greetings and excellent service
- Managed inventory levels of department through efficient order writing
- Achieved 2% yearly revenue growth
- Maintained shrink level below district requirement.
Day Stocker/ Night Crew
Safeway
03.2002 - 06.2004
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Welcomed customers into the store and helped them locate items
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Cleaned and organized the store, including the checkout desk and displays.
Courtesy Clerk/Cashier
Safeway
07.1999 - 01.2002
- Answered questions regarding the store and its merchandise
- Demonstrated use and care of merchandise
- Greeted customers and ascertained customers' needs
- Verified that all customers received receipts for purchases.
Education
Bachelor of Science - Business Administration
Stevenson University
Owings Mills, MD12.2023
Associate of Applied Science - Business Administration
Carroll Community College
Westminster, MD2015
Skills
- Staff Leadership
- People Management
- Multi-tasking Strategic thinker
- Accounting and Finance Reporting
- Vendor Relationship Development
- Retail Inventory Management
- Employee Training
- Payroll Management
- Store Merchandising
- Problem-Solving
- Culture Development
Accomplishments
- Worked on special projects in Jewel-Osco and Acme, facilitating classes on Empower and Workbrain.
- Worked with a small team on conversion for Project Royal
- Won award for most improved retention in the MidAtlantic Safeway banner for 2022.
- Covers non-perishable inventories in the district to assist with CoS operations.
- Works as a training manager in the district for newly promoted Assistant Store Directors.
- Achieved profits in loss store 1469 by effectively coaching, communicating, and leading team first mentality.
- Successfully managed the conversion of the Safeway banner from the Shoppers store on Smith Ave, building a new team of associates coaching and training them on company standards.
Timeline
Store Director
Safeway
04.2019 - Current
Assistant Store Director
Safeway
11.2017 - 04.2019
Grocery Manager
Safeway
05.2015 - 11.2017
Dairy Lead
Safeway
06.2004 - 05.2015
Day Stocker/ Night Crew
Safeway
03.2002 - 06.2004
Courtesy Clerk/Cashier
Safeway
07.1999 - 01.2002
Bachelor of Science - Business Administration
Stevenson University
Associate of Applied Science - Business Administration
Carroll Community College