David Close

Oversaw operations of three businesses at one locale: cafe, bar/lounge, and poolside bistro

• Oversaw #1 revenue seasonal bistro ($1.2M in 5 months) in 2025
• Maintained top 10 Cafe ranking in company (190 Lifetimes) three years running
• Cast, recruited, and trained management and seasonal staff of 30 for all three entities, ensuring effective poolside service each summer

• Designed and executed marketing campaign, achieving 12% year-over-year sales growth in first year as GM.
• Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales, ensuring seamless operational flow.
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• Recruited and trained 20 staff members for kitchen preparation and high-end catered lunch delivery, enhancing service quality.

• Led store to 14% YOY Sales Comps in first year as Store Manager
• Grew Mobile Order & Pay sales to industry-leading 60% of total sales for 2020-2021 fiscal year
• Led team of 20 partners to attain and hold #1 Customer Connection Ranking in Area of 100 Starbucks stores for 2020-2021 fiscal year
• Reduced employee turnover to below 40% each year, enhancing team stability and cohesion.
• Planned and participated in charity events, fostering community engagement and encouraging Starbucks partners to contribute.

• Streamlined labor and COGS, achieving $78k savings on P&L in first year as GM
• Spearheaded catering marketing campaign, securing accounts with Mercedes Benz and St. Margaret's School
• Led team of 25 associates to #1 Customer Service ranking in District from 2016-2018
• Reduced waste and shrinkage by 4%, elevating sales comps 8% YOY in final year as GM (2017-2018)