David Coconate
Web Development Project Manager
Chicago,IL
Summary
Accomplished Project Manager offering 8 years of experience in Web Development. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Talented Web Designer comfortable completing projects ranging from simple storefronts to enterprise-class, web-based interfaces. Extraordinary developer of creative UIs and invaluable customer-facing assets. Integrates rich media, web apps and advanced UX design to produce exceptional final products.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Web Development Account Manager Team Lead
Logical Position
Deer Park, IL
12.2017 - Current
- Collected, defined and translated user requirements into project designs and implementation plans.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
- Trained and supervised 4 team members for ongoing Website builds projects.
- Led key projects while managing timelines and meeting deadlines within budgetary limits.
- Defined project scopes, cost estimates and schedules for over 60+ clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Documented project progress using Asana and Hubspot
- Proficient in Wordpress, Wix, SquareSpace and Shopify development
Director of Customer Success
The Howlite Collective
Chicago, Illinois
03.2025 - Current
- Championed a customer-centric approach within the organization, driving culture shifts towards prioritizing client needs above all else.
- Collaborated with sales and marketing teams to create seamless onboarding experiences for new clients.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Defined clear targets and objectives and communicated to other team members.
- Managed a book of business that included 15+ clients
Graphic Designer
Peoples Home Equity Inc.
Oakbrook Terrace, Illinois
05.2015 - 10.2017
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Designed website layouts, templates and unique branded looks.
- Completed final touches for projects such as images sizes and font selection.
- Created broad range of work using various design techniques.
- Fully designed marketing campaigns and materials for each individual loan officer.
- Applied creative expertise to present marketing concepts.
- Put together videos for social media, advertising and informational purposes.
Education
Bachelor of Arts - Advertising
Iowa State University
Ames, IA 12.2015 - 05.2017
Associate of Arts - Marketing
College of DuPage
Glen Ellyn, IL 01.2012 - 12.2014
Skills
Website optimization
Account management
Customer service
Client relationship management
Business development
Client relationship building
Sales analysis
Sales development
Project management
Documentation and reporting
Goals and performance
Adobe suite
Quickbooks
Accomplishments
- Achieved 15+ SEO score by completing optimizing key words and website pages with accuracy and efficiency.
- Documented and resolved website performance issues which led to 20% website speed increases across all projects.
Timeline
Director of Customer Success
The Howlite Collective
03.2025 - Current
Web Development Account Manager Team Lead
Logical Position
12.2017 - Current
Bachelor of Arts - Advertising
Iowa State University
12.2015 - 05.2017
Graphic Designer
Peoples Home Equity Inc.
05.2015 - 10.2017
Associate of Arts - Marketing
College of DuPage
01.2012 - 12.2014