David Coconate
Web Development Project Manager
Chicago,IL
Summary
Accomplished Project Manager offering 8 years of experience in Web Development. Successful when leading high-performing teams to sustain product vision, roadmap and business goals. Exceptional technical expertise, leadership and talent for driving stellar, on-target results. Talented Web Designer comfortable completing projects ranging from simple storefronts to enterprise-class, web-based interfaces. Extraordinary developer of creative UIs and invaluable customer-facing assets. Integrates rich media, web apps and advanced UX design to produce exceptional final products.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Web Development Account Manager Team Lead
Logical Position
Deer Park, IL
12.2017 - Current
- Collected, defined and translated user requirements into project designs and implementation plans.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Maintained strict budgetary and scheduling guidelines to satisfy customers with high-quality, targeted designs.
- Trained and supervised 4 team members for ongoing Website builds projects.
- Led key projects while managing timelines and meeting deadlines within budgetary limits.
- Defined project scopes, cost estimates and schedules for over 60+ clients.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Maintained open communication by presenting regular updates on project status to customers.
- Documented project progress using Asana and Hubspot
- Proficient in Wordpress, Wix, SquareSpace and Shopify development
Director of Customer Success
The Howlite Collective
Chicago, Illinois
03.2025 - Current
- Championed a customer-centric approach within the organization, driving culture shifts towards prioritizing client needs above all else.
- Collaborated with sales and marketing teams to create seamless onboarding experiences for new clients.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Served as an escalation point for resolving complex client issues, restoring trust in company products/services when needed.
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
- Conducted regular account reviews to identify areas of opportunity for upselling or cross-selling product offerings.
- Defined clear targets and objectives and communicated to other team members.
- Managed a book of business that included 15+ clients
Graphic Designer
Peoples Home Equity Inc.
Oakbrook Terrace, Illinois
05.2015 - 10.2017
- Worked with clients to gather and define requirements, establish scopes and managing project milestones.
- Designed website layouts, templates and unique branded looks.
- Completed final touches for projects such as images sizes and font selection.
- Created broad range of work using various design techniques.
- Fully designed marketing campaigns and materials for each individual loan officer.
- Applied creative expertise to present marketing concepts.
- Put together videos for social media, advertising and informational purposes.
Education
Bachelor of Arts - Advertising
Iowa State University
Ames, IA 12.2015 - 05.2017
Associate of Arts - Marketing
College of DuPage
Glen Ellyn, IL 01.2012 - 12.2014
Skills
Website optimization
Timeline
Director of Customer Success
The Howlite Collective
03.2025 - Current
Web Development Account Manager Team Lead
Logical Position
12.2017 - Current
Bachelor of Arts - Advertising
Iowa State University
12.2015 - 05.2017
Graphic Designer
Peoples Home Equity Inc.
05.2015 - 10.2017
Associate of Arts - Marketing
College of DuPage
01.2012 - 12.2014