David Coffel
Dawsonville,GA
Summary
Accomplished Operations Manager with a proven track record at North Georgia BBQ, enhancing operational efficiency and customer satisfaction. Expert in team leadership and operations management, demonstrated through significant revenue growth and higher employee retention. Skilled in problem-solving and customer service, achieving notable improvements in client relationships and workplace safety.
Overview
11
11
years of professional experience
Work History
Operations Manager
North Georgia Barbeque
11.2020 - 08.2024
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented quality control systems to boost overall product consistency and reliability.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Increased profit by streamlining operations.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Ruby Tuesday Restaurant
04.2017 - 11.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Kitchen Manager
Ruby Tuesday Restaurant
12.2015 - 04.2017
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
- Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Fostered culture of continuous improvement, encouraging staff to contribute ideas for operational enhancements.
- Improved customer satisfaction with timely and accurate food delivery.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Guest Service Coordinator
Ruby Tuesday Restaurant
08.2013 - 11.2015
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts effectively.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications on equipment usage.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Increased table turnover rates during peak hours, optimizing seating arrangements and reservation scheduling.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Education
Mountain Education
Dahlonega, GASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Inventory management
- Policies and procedures implementation
- Health and safety compliance
- Customer retention
- P&L management
Timeline
Operations Manager
North Georgia Barbeque
11.2020 - 08.2024
General Manager
Ruby Tuesday Restaurant
04.2017 - 11.2020
Kitchen Manager
Ruby Tuesday Restaurant
12.2015 - 04.2017
Guest Service Coordinator
Ruby Tuesday Restaurant
08.2013 - 11.2015
Mountain Education
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