David Cole
Lake Mary,FL
Summary
Versatile and results-driven professional with a robust background spanning from Opus Consulting Solutions to frontline roles in the service industry. Excelled in fostering team collaboration and enhancing customer satisfaction, leveraging exceptional problem-solving and people management skills. Achieved consistent revenue targets and operational excellence, demonstrating a commitment to quality and efficiency.
Overview
8
8
years of professional experience
Work History
Gas Station Attendant
Seven Eleven
08.2023 - Current
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
Lead Account Manager
Opus Consulting Solutions
04.2022 - 06.2023
- Mentored junior account managers, fostering a collaborative environment conducive to professional growth and development.
- Collaborated with sales team to identify new business opportunities, expanding the company''s client base.
- Negotiated favorable contract terms for both clients and the company, ensuring mutually beneficial agreements.
- Achieved revenue targets consistently through proactive relationship-building and upselling strategies.
Service Technician
MasTec Network Solutions
07.2021 - 04.2022
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Active Duty Soldier
US Army
03.2019 - 07.2021
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
Wood Machinist
Gibson USA
04.2018 - 03.2019
- Mastered various woodworking tools to create intricate designs and high-quality finishes for clients'' unique requests.
- Adapted quickly to new technologies and software programs used in woodworking processes, increasing overall efficiency within the workshop.
- Implemented quality control measures to ensure consistent results across all products produced in the workshop.
- Enhanced product quality through careful selection of wood materials and precise cutting techniques.
- Operated CNC machines with precision to produce accurate cuts for complex projects that met client specifications.
Gas Station Attendant
Jiffy Mart
05.2017 - 04.2018
- Removed safety hazards, soiled items, and trash from customer areas.
- Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
- Coordinated delivery schedules with vendors to ensure timely replenishment of stock levels without overstocking.
- Created attractive merchandise diplays to entice customers to make purchases.
Crew Member
McDonald's
05.2016 - 05.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Technician
Jiffy Lube
01.2016 - 05.2017
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained compliance with regulatory standards and safety requirements.
Education
Bachelor Of Applied Science - Applied Behavioral Science
University of Arizona
Tucson, AZ05.2022
Skills
- Customer Service
- Cleaning and sanitation
- Customer service and assistance
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
Timeline
Gas Station Attendant
Seven Eleven
08.2023 - Current
Lead Account Manager
Opus Consulting Solutions
04.2022 - 06.2023
Service Technician
MasTec Network Solutions
07.2021 - 04.2022
Active Duty Soldier
US Army
03.2019 - 07.2021
Wood Machinist
Gibson USA
04.2018 - 03.2019
Gas Station Attendant
Jiffy Mart
05.2017 - 04.2018
Crew Member
McDonald's
05.2016 - 05.2017
Technician
Jiffy Lube
01.2016 - 05.2017
Bachelor Of Applied Science - Applied Behavioral Science
University of Arizona