Overview
Work History
Education
Timeline
SalesAssociate

David Cole

Steelton,Pennsylvania

Overview

22
22
years of professional experience

Work History

Sales Associate

Harbor Freight Tools USA
07.2014 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to achieve monthly sales targets.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Monitored sales trends to adjust sales strategies and meet changing customer demands.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.

Unloader/Package Sorter

UPS
06.2003 - 11.2013
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Loaded packages onto pallets and into staging areas as directed.
  • Used barcode scanners and other technology to track and document cargo information.
  • Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
  • Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
  • Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
  • Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
  • Handled packages with care while transporting from truck to loading dock.
  • Kept facilities clean and organized to promote safe work environments and avoid injuries.
  • Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
  • Expedited order fulfillment by quickly sorting unloaded goods into designated storage areas within the warehouse facility.
  • Upheld high standards of customer service by ensuring that all unloaded products remained undamaged throughout the entire process.
  • Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks and forklifts.

Education

High School Diploma -

Steelton Highspire High School
Steelton, Pa
06-2003

Timeline

Sales Associate

Harbor Freight Tools USA
07.2014 - 01.2025

Unloader/Package Sorter

UPS
06.2003 - 11.2013

High School Diploma -

Steelton Highspire High School

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